Senior Banking Hotline Specialist

A leading banking institution in Hong Kong is looking for a Senior Officer (Customer Service Hotline) to provide professional customer service through digital channels. Responsibilities include answering enquiries, reporting fraud cases, and conducting market surveys. Candidates should have a minimum of 3 years of experience in phone banking or customer...

Customer Service Officer (Insurance - Hotline) Our client is an insurance company and currently hiring Senior Customer Service Officer - Hotline to join their team. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the insurance industry. Responsibilities: Provide effective inbound call...

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...

Senior Officer (Customer Service Hotline) (Ref: JD-DTO) Add expected salary to your profile for insights Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market...

A leading telecommunication service provider in Hong Kong is looking for a proactive Customer Services Officer for their Insurance Hotline. This role involves responding to customer inquiries, providing administrative support, and visiting retail outlets to enhance product and service offerings. Candidates should have a Higher Diploma, relevant experience,...

A leading insurance company in Hong Kong is seeking an Officer for Customer Services (Hotline) on a contract basis. The ideal candidate will handle customer enquiries professionally, arrange follow-ups, document information, and perform ad-hoc tasks. Applicants should have at least 2 years of relevant experience, excellent spoken and written communication...

Senior Officer (Customer Service Hotline) (Ref: JD-DTO) Deliver professional customer service through answering digital banking enquiries via phone, live chat and email. Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly. Conduct market surveys and obtain market updates on digital product...

A leading interbank service provider in Hong Kong is seeking a Specialist I/II or Analyst in Services Management to provide high-quality service support to banks. Responsibilities include attending support hotlines, managing service operation processes, and communicating with partners regarding system updates. The role requires university education and...

A leading financial services firm in Hong Kong is seeking an Associate for Hotline Participant Services in Post Trade. The role involves delivering exceptional phone and email support to market participants and managing their inquiries. Candidates should hold a degree in Finance or a related field with 3-5 years' experience in financial organizations....

A banking corporation in Hong Kong is seeking an experienced administrative professional to manage credit applications and provide vital support in banking operations. Responsibilities include ensuring timely approvals and preparing reports. Candidates must have at least 5 years of experience in the banking industry and a strong command of both English and...