IT Service Delivery Manager

Service Delivery Manager (Managed Services) Client Description Company: This company is a leading provider of telecommunications and IT services, delivering innovative solutions that enhance connectivity and operational efficiency for businesses. Their focus on customer satisfaction drives their commitment to service excellence. Location: Kowloon Bay Nature:...

Job Overview Managing service delivery to the client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPS services. Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction....

SW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain...

Company Description: A leading telecommunications company providing a broad range of services, including mobile, broadband, and enterprise solutions.Location: Kowloon BayNature: Renewable Contract (12 months) Job Description Lead and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies...

Leading telecom carrier and IT solutions company Job Description Maintaining strong customer relationships and improving our services to maintain customer satisfaction. Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Managing...

SW8038 |03 Sep 2020 Service Delivery Manager (ibank)Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to...

Responsibilities Drive client satisfaction to ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client Play a leadership role for the given account with the appropriate governance Influence behavior of others without direct authority to drive operational excellence and achieve customer...

SW8271 |03 Mar 2022 Assistant Service Delivery Manager Responsibilities Collaborate with different stakeholders and team members to achieve project objectives in an effective and efficient manner Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, elevate and resolve...

Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while...

Senior Lead Delivery Manager / Associate Director, Service Delivery Client Description Company: A leading technology services provider in Asia Pacific, specializing in applications, cloud, cyber security, and digital transformation. They serve a diverse clientele, including government agencies and enterprises.Location: Quarry BayNature: Permanent Job...