Service Delivery Manager
3 days ago
Job Overview Managing service delivery to the client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPS services. Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction. Developing strong customer relationships and networks effectively to ensure service excellence. Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance. Transforming and growing the business for further profitable service revenue. Performing team leadership and people management. Qualifications University graduate in Information Technology, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred. At least 5 years' industry-related operations management experience. Experience of having successfully operated at prime customer contact level. Service delivery management experience with high standard and quality service delivered to customer(s). Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs. Strong people management and development skills. Preferred experience in outsourcing bids, from pre‑sales to successful implementation. Possess experience of contract negotiation/supplier management. Fluent in both spoken and written English and Cantonese. Benefits and Requirements We are an equal opportunity employer. Offer 5‑day week (from 9am to 5:30pm), attractive incentive, shuttle bus service, training opportunity and medical benefits. Interested applicants shall submit a full resume indicating current and expected salary with soonest availability. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after six months. #J-18808-Ljbffr
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Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (Managed Services) Client Description Company: This company is a leading provider of telecommunications and IT services, delivering innovative solutions that enhance connectivity and operational efficiency for businesses. Their focus on customer satisfaction drives their commitment to service excellence. Location: Kowloon Bay Nature:...
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Service Delivery Manager
16 hours ago
Hong Kong Island, Hong Kong SAR China Clearwater Analytics Full timeJob Summary A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and / or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while...
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Service Delivery Manager
5 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain...
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Infrastructure Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCompany Description: A leading telecommunications company providing a broad range of services, including mobile, broadband, and enterprise solutions.Location: Kowloon BayNature: Renewable Contract (12 months) Job Description Lead and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies...
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Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeLeading telecom carrier and IT solutions company Job Description Maintaining strong customer relationships and improving our services to maintain customer satisfaction. Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Managing...
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Service Delivery Manager
2 weeks ago
hong kong, Hong Kong SAR China Clearwater Analytics (CWAN) Full timeJob Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while...
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Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8038 |03 Sep 2020 Service Delivery Manager (ibank)Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to...
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Assistant Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8271 |03 Mar 2022 Assistant Service Delivery Manager Responsibilities Collaborate with different stakeholders and team members to achieve project objectives in an effective and efficient manner Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, elevate and resolve...
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Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeResponsibilities Drive client satisfaction to ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client Play a leadership role for the given account with the appropriate governance Influence behavior of others without direct authority to drive operational excellence and achieve customer...
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Senior Lead Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeSenior Lead Delivery Manager / Associate Director, Service Delivery Client Description Company: A leading technology services provider in Asia Pacific, specializing in applications, cloud, cyber security, and digital transformation. They serve a diverse clientele, including government agencies and enterprises.Location: Quarry BayNature: Permanent Job...
