Airport Authority Hong Kong | Operation Officer, Passenger Services

5 days ago


hong kong, Hong Kong SAR China Airport Authority Hong Kong Full time

Grade: Band 3

Responsibilities:

  • Assist in contract, license and operation management including general administration, performance monitoring, payment, and monthly report compilation.
  • Assist the coordination with internal & external stakeholders, complaints handling, and operation workflow review.
  • Monitor the performance of contractors with regular audits and site walks, support attendance and payroll verification according to the established standards and procedures.
  • Support the implementation and maintenance of projects, including new and enhanced facilities, services and workflow, IT solutions, and robotics.
  • Conduct market study, benchmarking analysis, and customer survey to support operation strategy planning.
  • Compile statistics, presentations, work plans, and budget as instructed.
  • Perform real-time airport operation support duties on an as-needed basis.

Requirements:

  • Degree holder and fresh graduates are welcomed, preferably in Facility/ Property Management, Aviation Management or other related disciplines; associate degree or higher diploma with a minimum of 2 years’ relevant work experience, or secondary education level with at least 4 years’ work experience will also be considered.
  • Associate degree / higher diploma, or secondary education level with only 2 years' work experience will be considered as Operation Officer Trainee.
  • Hands-on operation experience in airport or sizable organizations is an advantage.
  • Responsible, proactive, detailed-minded, service-oriented.
  • Good interpersonal, communication, problem-solving, and analytical skills.
  • Able to work under pressure with strong multitasking skills.
  • Competent PC skills in MS Word, Excel, and PowerPoint. Experience in Tableau, PowerBI, Canva, or equivalent tools are a plus.
  • Good command of spoken and written English and Chinese. Proficiency in Putonghua is an advantage.
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