Head of Centralized Investigation Unit

1 week ago

Hong Kong, Hong Kong SAR China AIA International Limited. Full time
FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

This position is responsible for providing AIA Hong Kong and Macau with effective detection, prevention and investigation of misconduct by intermediaries, employees, business partners and vendors.

Reporting to the General Counsel, as well as relevant committees as required, the role will head the Centralised Investigation Unit while also working closely with senior members of the Law Team in responding to regulatory enquiries, litigated matters and complaints.

The individual will be the Anti-Fraud Reporting Officer (AFRO) triaging suspected fraud into routine and significant cases and is the lead for all fraud related communications with Group Office.
The position is also responsible for the delivery of the overall work plan of the CIU, including supervising and developing the CIU.

Roles and Responsibilities:

Investigations :
  • Lead and develop AIA Hong Kong's investigations expertise.
  • Plan, lead and execute investigations by CIU and coordinate root cause analysis and related process and procedure improvement.
  • Ensure timely completion of investigations and ensure and that the quality of investigations meets internal and regulatory standards and expectations.
  • Manage regulatory engagement and communication related to investigations.
  • Draft and review investigation reports and supporting work papers.
  • Identify trends through investigation outcomes.
  • Report and lead discussions on findings and issues identified from investigations to/with appropriate levels of management.
  • Prepare regular reporting to local risk committees, and other management reporting as needed.
  • Develop and maintain good industry contacts and keep up to date with latest developments in investigations best practices and tools.
  • Provide training on end to end investigation process, best practice and latest industry developments to staff and management.
  • Coordinate reporting of investigation findings at market conduct committee, or employee disciplinary committee meetings.
  • Liaise with members of the Law team and provide support for complaints, litigated matters and regulatory enquiries as required.
Anti-fraud Reporting Officer :
  • Identify key fraud risks arising from investigations.
  • Lead the localisation and implementation of Group Fraud Investigation Standard and Group Fraud Investigation Standard Operating Procedures.
  • Triage suspected fraud into 'routine' and 'significant' cases with 'routine' cases investigated by CIU.
  • Assist relevant business departments, Risk and Compliance and Internal Audit in initiating, developing and delivering preventive fraud education activities, fraud detective approach and analytic tools for controls functions and operational staff including senior management, controllers, agents, underwriters and administration and claims staff.
Management :
  • Develop CIU's annual work plan and goals and ensure achievement.
  • Effectively prioritise resources to ensure that investigations are completed within reasonable timeframe taking into account their sensitivity, materiality, urgency and complexity.
  • Ensure timely escalation of relevant issues to appropriate levels of management.
  • Manage the CIU team through establishing appropriate supervision structure, coaching, training and providing timely feedback to staff. Motivate and inspire the team by leading by example, and providing them with the information, tools and opportunities they need to perform their duties.
  • Advocate and influence the highest standards of ethics, discipline, and professionalism within the organisation.
Minimum Job Requirements:
  • A Bachelor's degree (or equivalent) in law.
  • Minimum 10 years of experience investigative work or internal audit. Certifications in fraud examination preferred.
  • Experience in leading a team of specialists is preferable
  • Ability to identify, evaluate and interpret schemes involving misconduct and assess the conduct of individuals involved.
  • Experience in conducting HR and employee conduct reviews.
  • Experience in working together with specialists in computer forensics, electronic discovery, data analysis, and information security, intermediate knowledge on IT.
  • Good communication skills, verbally and in writing, with the ability to explain complex transactions in a clear and concise manner in both English and Cantonese, Mandarin an advantage.
  • Possess the maturity and authority necessary to deal with senior management and sensitive issues.
  • Ability to work under pressure and meet milestones within time, cost and quality constraints.
  • Ability in management and development of team.
  • Self-confident, self-motivated and good interpersonal skills.
  • Prior experience in holding senior or management position in investigations and legal enforcement teams in regulators, law enforcement agencies, financial institutions, and market leading external consultants or private legal practice is preferable.
  • Understanding of insurance business is an advantage.
Others:
  • The incumbent is required to obtain relevant license if the job involves in regulated activities.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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