Fraud Investigator

4 months ago

Hong Kong, Hong Kong SAR China AIG Full time

About the Team  

The “Special Investigations Unit” (SIU) is a global business division of AIG. The objective of the SIU is to reduce the potential economic loss to AIG through the identification and investigation of suspicious insurance claims or suspicious insurance related activities covering all lines of business.

Supported by GIS Operations and Intelligence teams, SIU Investigators work across multiple lines of business, carrying out enquiries into matters that have been identified as displaying suspicious activity.

About the role  

The Fraud Investigator role forms part of the Special Investigations Unit (SIU) and will be responsible for handling all aspects of the investigation process on suspicious claims. This includes the creation of investigation plans, identification and assignment of relevant enquiries and reporting on findings. The investigator will regularly engage with key business stakeholders to share knowledge and expertise to mitigate the fraud risk to AIG Hong Kong. 

The position reports to the Hong Kong SIU Fraud Manager and will be based in Hong Kong.

What you need to know

  • Investigate suspicious insurance claims or suspicious insurance-related activities covering all lines of business. This includes managing all aspects of the investigation, including analysing facts on issues in question and a thorough review of interviews and statements of relevant witnesses.

  • Obtaining and preserving physical and documentary evidence to support investigations.

  • Coordinating necessary investigative techniques and resources, such as fieldwork through internal or external field resources, cognitive interviews, etc., and ensuring quality is accurate, timely, and appropriate in all cases.

  • Producing reports based on evidential findings, providing adjusters with the information required to progress the claim as appropriate.

  • Handling caseload across relevant jurisdictions while ensuring all tasks are completed properly.

  • Testifying and presenting evidence at administrative and criminal court proceedings as required.

  • Establishing and maintaining professional working relationships with insureds, claimants, witnesses, lawyers, corporate employees, police, and relevant fraud bodies.

  • Assisting your Manager on the delivery of the International Fraud Strategy relating to SIU process improvement initiatives that target prevention and detection of suspicious claims.

What we’re looking for:

  • Bachelor’s Degree/ equivalent required.

  • Excellent communication skills (both written and verbal) – Cantonese and English is a must, Mandarin an advantage.

  • Must have minimum 5 years of experience in insurance or fraud investigations. Experience in multiple lines of business is a plus.

  • Thorough understanding of insurance fraud trends and key fraud indicators.

  • Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.

  • Awareness of, and adherence to, local laws regarding techniques used for information gathering

  • PC skills and experience with various investigation technologies, and systems (e.g. database searches, claims systems, case management systems).

  • Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.

  • Ability to multi-task and organized at weighing and managing priorities.

  • Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Hong Kong Limited

  • Insurance Fraud Investigator

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIG Full time

    About the RoleThe Fraud Investigator position is a critical component of the Special Investigations Unit (SIU) at AIG. As a key member of the team, you will be responsible for conducting thorough investigations into suspicious insurance claims and activities, identifying potential economic losses, and collaborating with internal stakeholders to mitigate...

  • Fraud Investigation Professional

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Citi's Global Legal Affairs and Compliance (GLAC) Team Seeks a Senior Fraud ExpertAt Citi, we empower our employees to grow and develop their skills while making a positive impact on the world. As a Fraud Investigation Professional - Lead Investigator, you will play a crucial role in protecting our firm from fraud and cyber threats.About the Role:This is a...

  • Vice President, Fraud

    3 months ago

    Hong Kong, Hong Kong SAR China China CITIC Bank International Limited Full time

    Key Responsibilities Develop and maintain the Bank’s enterprise fraud risk management policy, guidelines and procedures. Undertake the second line of defense (2LoD) role in managing fraud risk including conducting periodic fraud risk assessments taking a risk-based approach. Develop a structured process for managing fraud risk identification, assessment,...

  • Senior Anti-Fraud Investigator

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading insurance company that aims to help its customers live Healthier, Longer, Better Lives. We believe in empowering our people to find their better and make a positive impact on the community.Role SummaryThe Senior Anti-Fraud Investigator will be responsible for providing effective detection,...

  • Anti-Fraud Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Summary:As an Anti-Fraud Specialist at Bank Of China (Hong Kong) Limited, you will be responsible for conducting fraud risk assessments on new products and services, performing investigations of fraud cases, and reviewing and drafting related policies and procedures. You will also analyze data and prepare intelligence reports for management's review, as...

  • Head of Centralized Investigation Unit

    2 months ago

    Hong Kong, Hong Kong SAR China AIA International Limited. Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...

  • Investigations Consultant

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About the RoleThe Centralized Investigation Unit at AIA International Limited is seeking a highly skilled Investigations Consultant to join our team. As a key member of our unit, you will be responsible for providing effective detection, prevention, and investigations of suspected cases of fraud and/or misconduct. Your expertise will be invaluable in adding...

  • Lead Investigator of Corporate Security and Compliance

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Senior Fraud Investigator at CitiCiti is a global bank with a long history of providing innovative financial solutions to its customers. Our company culture emphasizes the importance of integrity, respect, and trust in all aspects of our business.The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and...

  • Manager, Financial Crime Investigation

    2 weeks ago

    Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

  • AML Compliance Manager

    2 months ago

    Hong Kong, Hong Kong SAR China The Bank of East Asia Full time

    AML Compliance Manager (AML Investigation & Fraud Section) - Financial Crime Compliance Department (Job ID 4136) Position Summary Assisting in handling the AML/CFT ongoing monitoring compliance function for the Bank including investigation and analysis of financial transactions to detect and report suspicious transactions to the relevant law enforcement...

  • Fraud Analyst

    1 week ago

    Hong Kong, Hong Kong SAR China WSFS Bank Full time

    Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...

  • Lead Investigative Consultant

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited, a leading insurance company, seeks an experienced Investigative Consultant to join our team. With a focus on empowering employees and customers to live healthier, longer, better lives, we are committed to excellence in all aspects of our business.Salary InformationThe estimated annual salary for this...

  • Senior Anti-Fraud Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    We are seeking a skilled AML Manager to join our team at Bank Of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to take on a key role in our anti-fraud efforts. As AML Manager, you will be responsible for conducting fraud risk assessments on new products and services, investigating...

  • Anti-Fraud Operations Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank Of China (Hong Kong) Limited, we are committed to excellence in anti-fraud operations. Our team is responsible for investigating and preventing fraudulent activities, ensuring the integrity of our banking systems and protecting our customers' assets.We are seeking a highly skilled and motivated individual to join our Anti-Fraud Management Division as...

  • Lead Anti-Financial Crime Investigator

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupAs a leading financial services group in Hong Kong, Macau and Mainland China, we offer banking, insurance, financial and other related services through our extensive network of over 70 branches.We value caring, teamwork and progressiveness. We believe everyone is unique and different in talent, but alike in the capacity for...

  • Deputy Anti-Fraud Manager

    4 months ago

    Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Assist in handling Safety and Security matters; Convey safety and security, fraud case information to relevant units for follow up actions; Cascade safety and security message, and fraud alert to branches; Collaborate with Security division and other stakeholders to promote Safety and Security initiatives; Coordinate with branch to...

  • Fraud Prevention Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionAs a Fraud Manager at HSBC, you will play a critical role in maintaining the bank's customer base and protecting it from fraud risks. Your primary responsibility will be to develop and implement effective fraud control strategies, utilizing your expertise in risk management, security operations, and financial crime analysis.Key...

  • Senior Fraud Risk Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Job DescriptionWe are seeking a seasoned Senior Fraud Risk Manager to join our team at Global Executive Consultants Ltd. The successful candidate will be responsible for developing and managing credit card fraud prevention and detection measures, as well as providing advisory services on fraud cases.Key ResponsibilitiesDevelop and manage credit card fraud...

  • Manager, Fraud Operations

    3 weeks ago

    Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

  • Anti-Fraud Risk Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job ResponsibilitiesWe are seeking a Deputy Anti-Fraud Manager to assist in handling safety and security matters. The ideal candidate will convey safety and security, fraud case information to relevant units for follow-up actions, and cascade safety and security messages, and fraud alerts to branches.Key responsibilities include collaborating with the...