Senior Vice President, Relationship Management

4 weeks ago

Hong Kong, Hong Kong SAR China BNY Full time
Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We are seeking a future team member to assume the role of SVP, Relationship Manager within our Asset Servicing team. This role is located in Hong Kong - Hybrid.

In this role, you will make an impact in the following ways:
  • Independently develops the strategic plan for managing and growing existing client relationships in assigned segment/markets
  • Identifies opportunities to evolve client business for incremental account growth across assigned markets.
  • Serves in a consultative role to the client, advising client top leadership (C-Suite) on the best way to achieve short- and long- term strategic objectives
  • Promotes firm services/product offerings that solve client challenges and achieve account growth. May evaluate and structure deal (pricing, contract terms, etc.) to determine the optimal terms for both the client and the firm.
  • Provide clients with industry expertise sharing trends as well as current and potential impact on the client business model.
  • Recommend product/service enhancements relevant to assigned client segment to fill underserved client interests and proactively recommend product/services directly to the client.
  • Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
  • Recommend areas for firm thought leadership efforts based on client feedback and may deliver thought leadership feedback both internally and externally to clients.
  • Keep abreast of client account activity occurring throughout the firm and serve as the ultimate escalation point for client satisfaction.
  • Conduct frequent and regular check-ins with assigned clients across assigned markets, ensuring their continued satisfaction and strategic alignment with firm services/product offerings.
  • Ensures client management activities are conducted and captured. Serves as the interface for compliance, regulatory, reputational matters between clients and the Bank.

To be successful in this role, we are seeking the following:
  • Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred
  • 10+ years in Relationship Management, Sales, Business Development, Consulting in the Financial Services industry; experience with sell-side clients as well as C-suite connectivity preferred.
  • Demonstrated track record in exceeding sales or growth targets with Central bank clients/Asset Owners; cross sell of solutions; knowledge of financial digital solutioning will be an asset
  • Significant expertise with sell-side industry trends, competitor services/offerings and client's business environment across Asia Pacific. Proficiency in Mandarin is a must with other Asian language an added advantage in order to support our client segments.
  • As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.

At BNY, our culture speaks for itself. Here's a few of our awards:
  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
  • "Most Just Companies", Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

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