Service Desk Support Officer

3 months ago


Hong Kong, Hong Kong SAR China ConnectedGroup Limited Full time

Our Client is a well-known financial organisation and has a sizeable IT team in Hong Kong. They are currently looking for a Helpdesk Support to join their service delivery team. The selected candidate will be responsible for providing first-line support to internal users. This is an excellent opportunity for fresh graduates or individuals without prior experience in the field who are looking to enter the IT industry. The role initially offers a 12-month contract with the possibility of renewal. Training and career progression within the company will be provided.

Key Contributions:

  • Serve as the first point of contact for internal staff seeking technical assistance
  • Respond to support queries via phone, email, or in-person, providing prompt and efficient resolutions
  • Assist with user account management, password resets, and access control.
  • Provide training and guidance to end-users on technology-related topics

Core Expectations:

  • Degree Tertiary or above qualification in IT, Sciences or a related field
  • Minimum 1 years of technical support or customer service experience
  • Familiar with Microsoft products

Benefits:

  • Medical insurance
  • Contract end bonus
  • Annual leave entitlement


How to Apply:

Interested parties, please contact and send your CV (in WORD Format) to Cass Tse on cass.tse@connectedgroup.com for more details. For other available opportunities, please visit www.connectedgroup.com



  • hong kong, Hong Kong SAR China The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Hong Kong, Hong Kong SAR China Hays Full time

    Helpdesk Support, Service Desk, IT Support, InfrastructureYour new role - Provide L1 technical support to users, resolving hardware, software, and network issues.- Log and track incidents and service requests, ensuring timely and efficient resolution.- Troubleshoot and diagnose technical problems, offering solutions and guidance to users. What you'll need...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fortune&Future Hong Kong Limited Full time

    Job Description:We are seeking a highly skilled and detail-oriented Front Desk Support Specialist to join our team at Fortune&Future Hong Kong Limited.About the Role:This is a full-time position that involves managing front desk operations, greeting guests and visitors, and maintaining accurate records. The ideal candidate will have excellent communication...


  • hong kong, Hong Kong SAR China Hays Full time

    Service Desk/Helpdesk Support - $30k + Bonus Your New Role - Provide L1 technical support to users, resolving hardware, software, and network issues.- Log and track incidents and service requests, ensuring timely and efficient resolution.- Troubleshoot and diagnose technical problems, offering solutions and guidance to users. What You'll Need to Succeed -...


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Projob21 Ltd. is seeking an experienced Regional IT Help Desk Support Specialist to join their team. This is a fantastic opportunity to work with a well-respected European based private bank, offering a competitive salary and benefits package.The successful candidate will be responsible for providing first and second-level IT support to over 500 users across...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    We are seeking an experienced Service Desk Operations Manager to join our team at Classy Wheeler Limited.About the Role:The successful candidate will be responsible for managing the Service Desk operation, ensuring that services rendered meet SLA standards and facilitating periodic reviews to address root cause analysis.You will be a Subject Matter Expert in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is seeking a highly skilled IT Technical Lead to join their global service desk team. As the IT Technical Lead, you will be responsible for providing technical leadership and guidance to the team, ensuring that all incidents are resolved efficiently and effectively.Company OverviewClassy Wheeler Limited is a leading international legal...


  • hong kong, Hong Kong SAR China Projob21.com Ltd. Full time

    Regional IT Help Desk Support, Global Private Bank Dynamic Regional IT Helpdesk Support Competitive Bank Benefits & Salary Package Fintech & Digitalization Project Exposure Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Helpdesk Senior Associates! Job Duties Regional headcount to...

  • Service Desk Manager

    4 months ago


    hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

    Service Desk Manager (Financial Industry) Client Description Global corporate finance company Job Description Be a Subject Matter Expert in Domains across multiple IT disciplines not limited to server infrastructure, WAN/LAN infrastructure, VDI, storage, data center, data replication and messaging adopting best practices in architecture design ensuring...

  • Help Desk Specialist

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job Summary:We are seeking a highly skilled Help Desk Specialist to join our team at Swing Consulting Ltd. as an IT Support Engineer.About the Role:The successful candidate will be responsible for providing exceptional technical support to internal users, resolving hardware and software issues, and ensuring smooth operations of our IT infrastructure.Key...


  • hong kong, Hong Kong SAR China Conrad Hong Kong Full time

    Responsibilities: Perform check in, check out and room change procedures in a professional manner and ensure all data are entered completely into the hotel systems; Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time; Achieve the high level of guest satisfaction with courteous and friendly...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fortune&Future Hong Kong Limited Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Operations Coordinator to join our team at Fortune&Future Hong Kong Limited.About the RoleThis is an excellent opportunity for someone who is passionate about providing exceptional customer service and has strong administrative skills. The successful candidate will be responsible for...


  • hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

    Service Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.Location: Ngau Tau Kok / Kwun TongNature: 1-year Renewable Contract Others • Will...


  • Hong Kong, Hong Kong SAR China Crypto.com Full time

    The Quant Trading team is responsible for trading and managing risks associated with different crypto products, including spots and derivatives. The team develops and implements trading strategies in fast-paced and complex trading environments. About the role: We are looking for an Associate in Trading Desk Operations to join our trading team. You will...

  • IT Support

    4 months ago


    hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

    French-based international buying office Job Description Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures. Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking. Monitors, installs, troubleshoots, and upgrades desktop and laptop based solutions....


  • hong kong, Hong Kong SAR China ALL-STAR AGENCY Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ALL-STAR AGENCY Vice President | ALL-STAR AGENCY | Recruiting Champions in Finance and Technology Overview My client is a well-known foreign bank in Hong Kong recognized for its extensive corporate banking operations worldwide. They are now looking for an IT...

  • Help Desk Specialist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Tangspac Full time

    Tangspac seeks a Help Desk Specialist to serve as the main interface to our clients, providing exceptional technical support and resolving PC hardware/software issues within Service Level Agreement (SLA).The ideal candidate will possess strong client communication skills, a working knowledge of Windows, iOS, Android, and Mac OS, and basic network...

  • IT Support Specialist

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewA fantastic opportunity has arisen for an IT Support Specialist to join our dynamic team at Classy Wheeler Limited. This role will see you providing exceptional support services to our valued clients, ensuring their technology needs are met with expertise and efficiency.SalaryThe salary for this position is approximately $45,000 - $60,000 per...


  • Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

    Unity Partners - Service Desk AnalystWe are seeking a skilled IT Support Specialist to join our Unity Partners team. The successful candidate will provide exceptional support for resolving basic incidents and handling requests directed to our regional service desk.


  • Hong Kong, Central and Western District, Hong Kong SAR China Fargo Wealth Group Limited Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Fargo Wealth Group Limited. This is a full-time position that offers a competitive salary and excellent career prospects.Estimated Salary:$35,000 - $45,000 per annumJob ResponsibilitiesGreeting Clients and Managing Inquiries: You will be the first...