Officer, Credit Initiation Project and Control

1 day ago

Hong Kong, Hong Kong SAR China Citi Full time
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We're currently looking for a high caliber professional to join our team as Officer, Credit Initiation Project and Control - Hybrid (Internal Job Title: Credit Initiation Sr Supervisor - C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • We empower our employees to manage their financial well-being and help them plan for the future.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.


In this role, you're expected to:

  • Working with business leaders and process owners on required regulatory obligations and contributing to the end-to-end development of controls and monitoring to ensure they are designed to adhere with applicable regulations.
  • Work closely with Credit Operations Control & Governance Lead to deliver control tasks like Manager Control Assessment (MCA), Quality Assurance testing and etc.
  • Developing strong relationships with Business, In-Unit Control Managers, Operations & Technology leadership and partners in 2nd and 3rd lines of defense and engage with them to reduce and mitigate regulation risk.
  • Work with Function Line Managers to develop automate controls and digitize monitoring where appropriate.
  • Guiding the process owners on establishing permanent audit readiness activities that effectively demonstrate adherence to applicable regulatory obligations. This includes providing guidance to or participating in targeted review teams and engaging with Internal Audit and Compliance Assurance over potential regulatory findings.
  • Appropriately assess risk prior to making business decisions. Demonstrating meticulous attention and consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations adhering to Policy.
  • Lead Projects and initiatives - System enhancement, Robotics Solution and other smart automation tools solutions.
  • Manage projects across workstreams (like Country, Regional, Business and
  • Regulatory Drivers) and ensure the deliverables are on track. Regularly update
  • Line Managers and Head of Credit Initiation should there be any challenges.
  • Perform analytical and troubleshooting on reported systematic incidents from the users and work with Technology team to come up with a resolution plan.
  • Provide evaluative impact analysis judgement and assessment based on information analysis during UAT testing phases and Production reported incident.
  • Manage resource support requirements in order to meet project timelines and engaged Line Manager for support in case it is under capacity.
  • Coordinating with other functions subject matter expert (SME) in Credit
  • Operations to provide regular initiative updates for Management Forum.
  • Manage Change Management Process starting from initiative planning, UAT testing, Friendly User testing (FUT), Production Launch and ongoing monitoring.
  • Appropriately assess risk prior to making business decisions. Demonstrating meticulous attention and consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations adhering to Policy.


As a successful candidate, you'd ideally have the following skills and exposure:

  • 3-5 years of experience in a related role
  • Intermediate to senior level experience in a related role with commensurate people management experience preferred.
  • Demonstrated ability to resolve issues utilizing in-depth disciplinary knowledge of concepts and procedures.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Bachelor's degree/University degree or equivalent experience


Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
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Job Family Group:
Operations - Services
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Job Family:
Credit Initiation
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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