Senior Business Manager

2 weeks ago


Hong Kong Island, Hong Kong SAR China Charlotte Tilbury Beauty Full time

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About The RoleCommerciality
  • Drive financial results multi store to meet and exceed targets, including Key Performance Indicators; Average Pound Sales (A£S) and Average Unit Sales (AUS)
  • Determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
  • Analyse all commercial information available and proactively suggest improvement opportunities and identify solutions for potential risks
  • Monitor competitor activity and react/feedback accordingly
  • Control, manage and minimize all controllable costs efficiently within planned budgets
  • Demonstrate an entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance
  • Think Limitless in regards to improving sales performance; suggest new and innovative ideas to drive results
Service
  • Analyse all customer related information available to create and deliver a culture of exceptional customer service
  • Manage customer queries efficiently, using sound judgment and achieving positive outcomes
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines
People
  • Proactively anticipate staffing needs, building relationships with strong retail artists and making any recommendations to the Recruitment team or National Sales Manager
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching
  • Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
  • Lead by example with immaculate grooming, inspiring your team to always reflect their makeup look; sleek, sophisticated and glamourous
Operational
  • Ensure that exceptional visual and hygiene standards are maintained throughout the store
  • Execute visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Monitor stock levels and maintain an accurate stock file at all times
  • Ensure the Company cash loss prevention and security policies are adhered to at all times
  • Maintain technology in store, raising any operational issues for resolution in a timely manner
  • Ensure all store banking and administration is reconciled each day in line with Company procedure
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Technology, Information and Internet

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