Change Agent

6 months ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

Change Agent (AKA Business Analyst) is responsible for the multi-channel customer experience delivered by cross-functional teams Support and engage with cross-functional and market teams with no direct line responsibility for those individuals Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog Drive Agile development practices, identify improvement opportunities and help execute changes, facilitating release planning, backlog refinement and Agile ceremonies Adopt a customer-centric mindset to help ensure business requirements deliver the target business outcomes and drive customer values Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams to document design options and recommendations Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, long term trends, user segmentation and regression models Identifying opportunities for straight through approval or processing through data automation and workflow automation Identifying opportunities to drive continuous improvement in a dynamic and Agile environment Collaborate with developers and subject matter experts, ensuring user stories are developed correctly and meet acceptance criteria Identify and document scenarios and user acceptance criteria and to drive testing Work with business users on the UAT execution, defects follow-up with application development team Assist with change management activities to ensure new journey is understood and embedded Conduct user training session on system functionalities Requirements A university graduate with degree in Business or Technology - related discipline 3 years in business analysis is preferred but not required Good understanding of Change Methodology Frameworks, Agile methodologies and best practice techniques is preferred Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects is preferred Familiarity with the HSBC standards and processes would be an advantage Experience in Customer-Centric Design, sourcing of customer insight and importance of customer testing Strong understanding of testing methodology and process and hands-on experience of test execution Experience of delivering change into different audiences and managing implementation in banking environments including branch, contact centre, trading floor, operations, head office would be an advantage Able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines Strong interpersonal, communication and presentation skills with good command of written and spoken English Proven ability to work across regions whilst maintaining a global perspective with senior stakeholders and sponsors Ability to motivate and lead people, employing appropriate management styles, comfortable to influence and challenge stakeholders as needed

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