Receptionist

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Fubon Bank Full time

Main Content

Receptionist, Customer Services, Fubon Credit (Hong Kong) Limited

Receptionist, Customer Services, Fubon Credit (Hong Kong) Limited
Responsibilities:

Perform reception duties including handle general hotline and greeting of customer Provide excellent customer service; follow-up on customer enquiries from various channels Provide administration support, e.g. personal loans processing, data input, application and document submission, customer information maintenance, UAT etc. Participate in other operations duties and ad-hoc projects as assigned

Requirements:

Post-secondary or above 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution Pleasant telephone manner, strong interpersonal skills and service oriented Understand relevant policies and procedures of the Bank as well as regulatory requirements Able to communicate in English and Cantonese Communication in Mandarin preferable PC knowledge in Microsoft, Access preferable Must be responsible, well-organized and attention to details Good team player with strong commitment in delivering quality customer service Good PC knowledge Good English & Chinese typing
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