Team Manager
Found in: Talent HK C2 - 3 weeks ago
Position
Job Mission
As a Team Manager of our Client Services Centre a virtual store under E-Retail team, you will be an ambassador of the Brand.
Working in this dynamic and vibrant contact centre environment, you will have a vital role in ensuring that our customers have a world class experience, your team delivers a luxury and customer centric experience, and commercial targets are achieved.
Job responsibilities:
To develop and elevate team performance sales via Monthly feedback session and service quality via call coaching session To cultivate and grow our loyal client base with clienteling plan and practice To Hold Daily and Weekly Meeting to ensure operation update New Product Launch is fully cascaded To oversee daily operation and KPI in all contact channel of call, email, live chat, WhatsApp, ABC messaging Be a point of case escalation in case of needed Work Closely with our Central team on various projects and UAT Be a bridge from zone to Central in terms of local needs , system alignmentProfile
You can demonstrate our 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset You are able to thrive in a contact centre environment with strong retail knowledge and ability to drive KPIs You have excellent leadership, people management, call coaching and feedback session skill with teammate and interpersonal skill with internal stakeholders You are an expert in e- commerce You are proactive with good team spirit and able to take initiatives You are able to commit to work with flexible hours in shifts, including nights and weekends You are fluent in Cantonese, English and Mandarin You have good computer literacy and strong project management skill, ideally experience of working with your headquarter team-
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