Group Manager, Business Solutions

4 months ago

Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role of Manager Business Solutions & Enablement involves driving business process excellence solutions, in close partnership with a wide range of Finance stakeholders. The purpose of this role includes:
1.Enable Process Optimisation: Partner with Finance practitioners to identify opportunities to improve delivery processes, streamline workflows, and enhance overall efficiency.
2.Solution Implementation Support: Provide small scale automation subject matter expertise to support the implementation of Future Finance programme aligned business solutions, ensuring they meet the organization's requirements and objectives.
3.Opportunity Sizing & Prioritisation: Collaborate with stakeholders to understand the business needs and end user expectations, facilitate opportunity evaluation and ranking
4.Centre of Scale Capability Development: Provide small scale automation subject matter expertise to a team of centre of scale based professionals involved in solution implementation and delivery support, fostering a collaborative and productive work environment.

This role requires someone with a passion and proven ability in agile automation, process reengineering & change management, within complex, Asia & Africa focused multinational Financial Services companies.

Organisation Context:

Prudential has an unmatched opportunity to accelerate value creation for all our stakeholders through operational and financial discipline. We are looking to build a sustainable growth platform by driving more consistent performance across each of our markets through changes in our organisational model and technology platform. To support this growth ambition, we recognise the need to modernise our Finance Function. 

In 2023, an integrated Future Finance Programme (FFP) was established to ensure accountability and delivery of the required outcomes: a transformed Finance operating mode, management information systems driving value realisation, and embedding IFRS 17.

Role Purpose:

The role of Manager Business Solutions & Enablement involves driving business process excellence solutions, in close partnership with a wide range of Finance stakeholders. The purpose of this role includes:

Enable Process Optimisation: Partner with Finance practitioners to identify opportunities to improve delivery processes, streamline workflows, and enhance overall efficiency. Solution Implementation Support: Provide small scale automation subject matter expertise to support the implementation of Future Finance programme aligned business solutions, ensuring they meet the organization's requirements and objectives. Opportunity Sizing & Prioritisation: Collaborate with stakeholders to understand the business needs and end user expectations, facilitate opportunity evaluation and ranking Centre of Scale Capability Development: Provide small scale automation subject matter expertise to a team of centre of scale based professionals involved in solution implementation and delivery support, fostering a collaborative and productive work environment.

This role requires someone with a passion and proven ability in agile automation, process reengineering & change management, within complex, Asia & Africa focused multinational Financial Services companies.

Key Accountabilities and Performance Measures Impacted:

Enable Process Optimisation:

Continuously review and improve delivery processes, tools, and methodologies to optimize efficiency, effectiveness, and scalability, driving continuous improvement initiatives within the team and across projects.

Measurement

Time and cost savings achieved through process improvements. Number of process improvements implemented and their impact on project delivery. Efficiency metrics, such as cycle times or resource utilization rates.

Solution Implementation:

Providing small scale automation subject matter expertise to a wide range of Finance stakeholders, enabling the end-to-end implementation of business solutions, ensuring they are delivered on time, within budget, and meet quality standards.

Measurement

Percentage of projects delivered on schedule and within budget. Quality metrics such as the number of defects per project or customer satisfaction ratings. Adoption rate of implemented solutions by internal teams and stakeholders.

Opportunity Sizing & Prioritisation

Engage with stakeholders at various levels to understand their requirements, expectations, and feedback, and proactively address any concerns or issues that may arise during solution delivery.

Measurement

Stakeholder satisfaction surveys or feedback scores. Number of successful stakeholder meetings or workshops held. Impact of stakeholder engagement efforts on project outcomes, such as reduced scope changes or improved alignment with business goals.

Centre of Scale Capability Development:

Centre of Scale Capability Development: Provide small scale automation subject matter expertise to a team of centre of scale based professionals involved in solution implementation and delivery support, fostering a collaborative and productive work environment.

Measurement

Team productivity metrics, such as project delivery rates or task completion times. Employee engagement scores and retention rates within the team. Feedback from team members on leadership effectiveness and support provided.

GHO Leadership Capabilities

Required Level for this role: Mastery; Advanced; Intermediate; Foundational

Strategic & Commercial Acumen

Intermediate

Leading Innovation & Change

Intermediate

Customer Centricity

Advanced

Integrity

Advanced

Solutions Delivery

Advanced

Working Together

Intermediate

Execution Excellence

Intermediate

Candidate Specifications :

Minimum 5 years of experience of Agile automation with one of the following tools: Alteryx (Advanced Certification a plus), Python/R, Tableau OR QlikSense OR PowerBI, SQL, Excel, Power Platform. Strong analytical and problem-solving skills are a must. Good understanding of controls related to operating systems, database platforms, technology processes, and business applications. Proven track record of effective collaboration with stakeholders in specialist and technical roles, including data, and analytics specialists, as well as senior executives. Previous experience(s) in Transformation environments is a plus. Fluent in both spoken and written English is essential. Ability to speak Cantonese, Mandarin, and/or other regional languages proficiently will be a plus. Demonstrated ability to exercise sound judgment and initiative in managing competing priorities and requirements while ensuring key objectives are met. Ability to work independently with minimum supervision.

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