Helpdesk Officer
Found in: Talent HK C2 - 2 weeks ago
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
- Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.
- May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
- Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned.
- EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. - CERTIFICATES and/or LICENSES
None - COMMUNICATION SKILLS |
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. - FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages. - REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. - OTHER SKILLS and/or ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
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System Administrator
2 weeks ago
Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description: Manage IT Helpdesk tickets in a timely manner Respond to user call via phone, email and ticket system Resolve user queries and feedback quickly and effectively Document cases in the Ticket Logging System Should adhered to company polices, corresponding guidelines and service level standard Requirements: Diploma / Degree (Fresh graduates...
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Senior IT Helpdesk
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeOur client is a large Investment Bank is looking to hire Senior IT Helpdesk.Responsibilities Work in Large scale environment with 5 days’ work. Provide day to day monitoring, support, and administration to in-house users. Provide technical support service to all departments. Assist users for software or hardware troubleshooting and problems solving....
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IT Helpdesk Support
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeOur client is a large Investment Bank is looking to hire IT Helpdesk.Responsibilities Work in Large scale environment with 5 days’ work. Provide day to day monitoring, support, and administration to in-house users. Provide technical support service to all departments. Assist users for software or hardware troubleshooting and problems solving. Incident...
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Helpdesk Consultant
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Nityo Infotech Full timeTotal Experience•Total experience end user technology support•Experience in service desk systems ServiceNow, HP Service Manager, Remedy, etc. •Experience in supporting Mac as an advantage•Experience in strong troubleshooting skills for MS Windows 10 and MS Office applications Experience Required 5 - 7 Years Industry Type IT ...
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Assistant Facilities Officer
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China JLL Full timeAbout the role : Operations Management Coordinate with contractors / supplier for procurement on daily use items & minor builder works projects Plan and execute PPM schedule and ensure all works are completed within timeline Update and housekeeping of civil works project document, form, template & manual Assist in security booking and prepare working...
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Desktop Support
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Snaphunt Full timeThe OfferWork alongside & learn from best in class talentOpportunity to make a positive impactGreat work environmentThe JobYour responsibilities will include:Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Excellent communication...
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IT Support Engineer
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeAs an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status. Responsibilities: Provide 1st and 2nd level support to users in a friendly and helpful...
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IT Coordinator
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China foodpanda Full timeJob Description Communicate and provide onsite or remote (chat/f2f/emails) support to stakeholders Investigating, diagnosing and solving computer software and hardware issue. Assist in planning and installation of Windows-based systems ( JIRA,, Zoom software,Microsoft Azure, O365 basics, eyc) and Mac/Linux machines. Support office-related...
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IT Support Engineer
Found in: beBee S HK - 3 weeks ago
Hong Kong, Hong Kong SAR China Randstad Hong Kong Full timeabout the company.Randstad is working with a well-known professional firm with an international corporate culture . Now they are looking for an IT Support Engineer who is trilingual (Chinese and English) and also with a professional firm/banking/financial services background.about the job.Troubleshoot and resolve hardware and software issues or incidents...
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Technical Support
Found in: Talent HK C2 - 5 days ago
Hong Kong, Hong Kong SAR China Knight Frank Full timeJob Summary The position is responsible for performing daily level 1 IT support tasks, assisting end users with their technical problems and maintaining the health of the IT infrastructure. Responsibilities Provide expert helpdesk support, troubleshoot and resolve technical issues for colleagues and internal parties promptly and efficiently ...
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Assistant Manager, Global Sales Operations
Found in: Talent HK C2 - 1 week ago
Hong Kong, Hong Kong SAR China Shangri-La Full timeShangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and...
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Hong Kong, Hong Kong SAR China Mizuho Bank, Ltd Full timeCompany Overview Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in...