Assistant Manager, Broker Services

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China The Cigna Group Full time

Job Responsibilities

  • Provides strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every enquiry for turning brokers become advocates of Cigna Healthcare Hong Kong;
  • Establish policies and procedures, to promote good governance while maintaining good broker relation;
  • Ensure an effective and efficient pipeline management processes established to the team and to ensure all new business cases are followed & implemented accurately and in a professional manner;
  • Drive continuous improvement on brokers experience;
  • Support Broker Contact Strategy for assigned book of business to develop and maintain relationships with brokers and clients;
  • Handle brokers’ escalated enquiries & complaints, and solving problems using independent judgment and ensuring satisfaction. Identify improvements to prevent issues from re-occurring;
  • Provide regular training to staff to meet performance expectations.  Ensure effective staffing and resource utilization to meet the needs of BAU & Projects;
  • Be a backup to address brokers’ enquiries on global medical plans
  • Maintain knowledge of all systems, products, programs, services, benefits and utilize this knowledge in effective resolution of broker and customer issues regarding the quote and buy process;
  • Own broker portal utilization and action on broker feedback for driving better broker journey
  • Manage ad-hoc projects and duties;
  • Be a liaison among the team and internal departments and to the brokers;
  • Prepare monthly management report and ad-hoc report for management.

Experience/ Knowledge, Education and Other Requirements

  • University education with minimum 5 years’ working experience in broker support functions
  • 4 years in supervision experience
  • IIQE Paper 1,2,3 required
  • Solid experience to work with Sales/Brokerage
  • Health insurance background preferred
  • Self-motivated and able to manage priorities in meeting tight deadlines
  • Detailed oriented, organized and able to work independently
  • Excellent communication skills in both written and spoken English and Chinese
  • Solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook
  • Strong communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
  • Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • Assistant Manager, Broker Services

    1 week ago

    Hong Kong, Hong Kong SAR China Cigna Full time

    Job Responsibilities Provides strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every enquiry for turning brokers become advocates of Cigna Healthcare Hong Kong; Establish policies and procedures, to promote good governance while maintaining good broker relation; Ensure an effective and efficient...

  • Business Development Manager APAC

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower...

  • Business Development Manager APAC

    Found in: Talent HK C2 - 3 weeks ago

    Hong Kong, Hong Kong SAR China FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us,...

  • Assistant Broker Operations Manager

    Found in: Talent HK C2 - 3 weeks ago

    Hong Kong, Hong Kong SAR China AXA Group Full time

    Performs a combination of duties according to department guidelines and Insurance Ordinance Uses problem-solving and decision-making to document and analyze operational and/or other data which may include staffing allocation, work distribution, budget, compliance, and/or operations goals Develops and uses work management tools and analyze database...

  • Senior Sales Manager

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China AWP SERVICES SINGAPORE PTE LTD Full time

    JOB OVERVIEW: The achievement of volume and profitability targets within a given geographic area by the maintenance and establishment of commercially successfully relationships with brokers, companies, major distributors and potential and actual clients. RESPONSIBILITIES: Responsibilities will include, but are not limited to, the following: ...

  • On-Board Courier Broker

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Chapman Freeborn Airchartering Full time

    On Board Courier Broker - Aviation We are recruiting for  commercial brokers  to join the On-Board Courier (hand carry) division at our office in Hong Kong.  Chapman Freeborn offers On Board Courier solutions and thrives on completing challenging time-critical deliveries globally. Our specialist hand-carry division “Chapman Freeborn OBC”...

  • Senior Fixed income Broker

    Found in: beBee S HK - 4 weeks ago

    Hong Kong, Hong Kong SAR China Selby Jennings Full time

    Job Description:Broker fixed income securities interbank on a matched principal basis.Manage existing client relationships and develop new client relationships.Conduct thorough analysis of financial statements and assessment of credit requests, including new requests, changed requests, refinancing and annual due diligence.Provide recommendations tied to...

  • Assistant Manager, Brokerage Sales Support

    Found in: Talent HK C2 - 6 days ago

    Hong Kong, Hong Kong SAR China CHUBB Full time

    New Business management on all new applications with account managers and/ or brokers’ admin All internal communications including corporate projects, new product/ product revamp updates and operation/ compliance projects review and dispatch handling  Enquiries with call log record and logistics support to both external partners and internal account...

  • Assistant Manager/Manager, Custody Operations

    3 weeks ago

    Hong Kong, Hong Kong SAR China China Everbright Bank Hong Kong Branch Full time

    Job Responsibilities: Transaction Execution and Monitoring: Execute trade instructions received from portfolio managers, brokers, or clients for various financial instruments, including but not limited to global equities, fixed income securities, investment funds, derivatives, and alternative investments. Monitor trade flow and verify trade details,...

  • Assistant Manager

    Found in: beBee S HK - 1 week ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production...

  • Assistant Underwriting Manager

    Found in: beBee jobs HK - 3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Support the Head of Engineering Lines & Construction on delivery of the planned profitability of Engineering Lines for HK Commercial Insurance (HK CI) Assist in formulating and executing underwriting strategy of HK CI Underwrite and analyze new and renewal business by utilizing The Zurich Way of Underwriting (TZW) framework, within the delegated...

  • Assistant Manager, Medical Services

    Found in: Talent HK C2 - 3 weeks ago

    Hong Kong, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...

  • Assistant Underwriting Manager

    Found in: Talent HK C2 - 4 days ago

    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary Support the Head of Engineering Lines & Construction on delivery of the planned profitability of Engineering Lines for HK Commercial Insurance (HK CI) Assist in formulating and executing underwriting strategy of HK CI Underwrite and analyze new and renewal business by utilizing The Zurich Way of Underwriting (TZW) framework, within the...

  • Senior Officer, Distribution Services and Channel Marketing

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Heng An Standard Life Full time

    Senior Officer, Distribution Services and Channel Marketing Job Type: Full Time Permanent Job Function: Distribution Purpose To provide administrative and operational support for sales related activities to the Distribution independently whereby achieving sales related objectives through chosen distribution partners.  Core...

  • Customer Services Manager

    Found in: Talent HK C2 - 3 weeks ago

    Hong Kong, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full time

    Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

  • Senior Manager, Business Development

    3 weeks ago

    Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

  • Underwriting Services Officer

    Found in: beBee jobs HK - 3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Manage both the pre-and post- bound activities for the assigned accounts, defined as standard/tacit renewals or with low complexity, provides support to the underwriter in the areas of underwriting operations, procedures, policy endorsement and policy issuance Interact with brokers and customers on a daily basis for their assigned accounts to...

  • Senior Manager, Business Development

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Main Responsibilities: Work with bank relationship managers (RMs) to explore new business opportunities from Corporate Banking and Private Banking Division customers on life insurance Manage and maintain good business relationship with Bank Divisions and the partnering insurers Joint call with RMs to offer presentation to clients Provide proposals to...

  • Associate Customer Service Manager

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Orange Business Services Full time

    about the role To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Connectivity, IT Services, Mobility, UCC, Voice and/or integration solutions) services and solutions on assigned customer(s). (measured against Service Level Agreements). To be the...

  • Assistant Manager, Customer Services

    Found in: Talent HK C2 - 2 weeks ago

    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...