Assistant Manager, Medical Services

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Services.

Principal Responsibilities

The role holder is accountable to ensure the Insurance business service targets exceed business partner and customer expectations, and is responsible for Insurance Business Service oversight, assessment, continuous improvement and quality reviews. Also, the role holder will ensure employee benefits service expectations are defined, measured and assessed, business impact of service problems is communicated, understood and actions progressed to prevent re-occurrence, as well as provide Insurance business insight to, and ensure appropriate communication of, Insurance business change activities or concerns.

Apply best practices for effective communication and problem solving Deliver initiatives, project as per confirmed requirement, agreed timeline and approved budget Accountable to ensure Insurance service targets exceed business partner and customer expectations with overall responsibility for continuous quality improvement and streamlining of Insurance business services Drive and govern Insurance business compliance with global quality policies (incl. Insurance Partnership Target Operating Model), standards, guidelines and procedures with the objective of improving quality whilst increasing cost effectiveness and excellent levels of risk management Maintain strong relationships and liaise with Insurance business functions to ensure the customer expectations are understood, measured against and being met and/or exceeded Ensure appropriate communication of business / regulatory requirement, business impact, cost-and-benefit analysis, major problems and change Communicate status, identifying risks and issues for resolution and remediation Ensure alignment with Develop the Insurance Business Quality organization aligned to Group Quality strategy and maximize leverage of global quality functions Drive for a strong service performance and culture Requirements Bachelor’s degree At least 5 years’ relevant claims experience medical insurance industry Good technical and product knowledge in Insurance Strong analytical and problem solving skills Strong interpersonal skills including communication at all levels of internal counterparts, brokers or customers, stakeholders Own the job attitude, Independent, self-motivated, well-organized, good team player and able to work under pressure Good command of written and spoken English and Chinese Good computer skill, proficient in MS Office, Excel and PowerPoint

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