Assistant Broker Operations Manager

4 weeks ago


Hong Kong, Hong Kong SAR China AXA Group Full time

Performs a combination of duties according to department guidelines and Insurance Ordinance

Uses problem-solving and decision-making to document and analyze operational and/or other data which may include staffing allocation, work distribution, budget, compliance, and/or operations goals

Develops and uses work management tools and analyze database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews

Develops the scope, proposals, and details of project plans

May collaborate in the development and implementation of training plans and coordinate implementation to the end users

Utilizes business acumen and industry knowledge to identify issues that impact service provision and may make recommendations to management

Accountable for preparing and submitting project status and other reports to management

May plan, organize, and manage system testing

Collaborates with other departments or may provide technical assistance to others within the department


Your Profile

Bachelor degree holder in any disciplines

Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry

Excellent organizational and analytical skills including the ability to prioritize and coordinate multiple projects

Strong analytical and problem-solving skills

Strong team interpersonal skills with the ability to effectively interact with all internal and external business partners

Ability to exercise professional judgement and assume responsibility for decisions that have an impact on people, costs, and quality of service

Strong knowledge of MS Office (Excel) / MS Project / Visio / Power Queries / Power Pivot and the ability to learn & utilize other business-related software systems including database and operating systems


About AXA

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.


What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.



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