Assistant Manager, Sales Support

2 weeks ago


Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

We are seeking a highly motivated and organized individual to join us as an Assistant Manager of Sales Support who will play a crucial role in supporting the distribution team of the channel of local brokers and agents, as well as providing coordination support to the marketing team in their work with vendors. This position requires exceptional attention to detail, strong analytical skills, and the ability to prioritize and multitask in a fast-paced environment. The successful candidate will possess excellent communication skills and be able to collaborate effectively with cross-functional teams.

Responsibilities:

Sales Support Coordination:

Assist in coordinating the day-to-day activities of the sales support team Manage and prioritize incoming sales support requests from local brokers and agents, ensuring timely resolution Collaborate with the distribution team to understand their support needs and provide appropriate solutions Develop and maintain a comprehensive knowledge base of sales support resources

Marketing Support Coordination:

Provide coordination support to the marketing team in their work with vendors Assist in the coordination of marketing campaigns and initiatives Support the team in maintaining vendor relationships and ensuring timely delivery of marketing materials Collaborate with the marketing team to understand their support needs and provide appropriate solutions

Sales Data Analysis:

Analyse sales data to identify trends, patterns, and opportunities Provide insights and recommendations based on sales data analysis to support decision-making processes

Customer Relationship Management:

Develop and maintain strong relationships with local brokers, agents, and vendors Address any concerns or issues promptly, ensuring overall customer satisfaction

Reporting and Documentation:

Provide accurate and timely sales reports, forecasts, and analysis to the sales and marketing teams Maintain documentation of sales support activities, processes, and best practices

Job Requirements:

Minimum of 3 years of experience in sales support or a similar role with client service industry Strong understanding of sales processes and distribution channels, preferably with experience in supporting brokers and agents Insurance knowledge is preferable, including familiarity with different insurance products and policies Excellent organizational and multitasking skills with the ability to prioritize and meet deadlines Exceptional communication and interpersonal skills to effectively collaborate with internal teams, brokers, agents, and vendors Analytical mindset with the ability to interpret sales data and generate insights Proficient in using MS Office Suite (Excel, Word, PowerPoint) and CRM software Proactive and self-motivated with a strong attention to detail Demonstrated ability to work in a fast-paced environment and adapt to changing priorities Team-oriented mindset with a customer-centric approach

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