Senior Pre-approval and Claims Manager

4 weeks ago


Hong Kong, Hong Kong SAR China AXA Group Full time

Principal Responsibilities

Assist Line Manager to lead a sub-team of Pre-approval and Claims to deliver agreed service lead time to respective channel

Handle daily pre-approval and claim cases in an efficient, professional, and timely manner (meeting turn-around-time)

Closely monitor the production quality and act as an advisor to provide opinions and improvement recommendations to sub-ordinates on the daily activities

Effectively manage and coordinate with Product/Customer Service/Underwriting teams on new business end-to-end processes in order to achieve business target

Timely update required procedure to fulfill the compliance and/or regulatory requirements as well as conduct training as appropriate

Regularly review the process workflow and make recommendations to enhance the team's efficiency and productivity

Closely work with internal partners on assigned projects to achieve and implement the business initiatives effectively

Maintain good relationships with providers and hospitals

Monitor provider performance and review and negotiate the agreed fee
Your Profile

Requirements:

University graduate in Nursing or other medical-related field

Minimum 5 - 7 years of work experience preferably with relevant working experience in customer service or the insurance field 

Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus

Having a positive and mature attitude and being able to meet tight deadlines in a fast-paced and every changing environment

Strong in medical knowledge with sound knowledge of medical insurance

Self-motivated, detail-oriented, and positive

Good PC skills including Excel, Word, and PowerPoint

Good interpersonal and communication skills, and negotiation skill

Good command of both spoken and written English and Chinese, knowledge of Mandarin preferable

Team player with a strong desire to succeed

Candidates with less experience will be considered as
About AXA

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.


What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.



  • Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    Key responsibilities:Perform pre-authorization and pre-assessment procedures in accordance with established policies and guidelines.Handle clinical operation and day case claims within the authorized claims authority, adhering to established procedures and guidelinesHandle enquiries and complaints from both external and internal parties.Determine and examine...


  • Hong Kong, Hong Kong SAR China The Cigna Group Full time

    Job ResponsibilitiesHandle pre-approval of commercial assessmentHandle claims process, including both inpatient and outpatient medical claimCommunicate with customer on pre-approval decisionImprove the effectiveness of the claim adjudication and administration processes, with network service providers when necessaryHandle provider claim enquiries from panel...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    Key responsibilities:Perform pre-authorization and pre-assessment procedures in accordance with established policies and guidelines.Handle clinical operation and day case claims within the authorized claims authority, adhering to established procedures and guidelinesHandle enquiries and complaints from both external and internal parties.Determine and examine...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    Key requirements:Assess claims according to delegated claims authority in accordance with the established procedures and guidelinesSupport the implementation of claims management strategies and objectivesReach benchmark of claims processing volume and turnaround timeAssist in handling enquires or complaints from internal and external customersIdentify and...


  • Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    Key requirements:Assess claims according to delegated claims authority in accordance with the established procedures and guidelinesSupport the implementation of claims management strategies and objectivesReach benchmark of claims processing volume and turnaround timeAssist in handling enquires or complaints from internal and external customersIdentify and...


  • Hong Kong, Hong Kong SAR China AIA Full time

    FIND YOUR 'BETTER' AT Blue Cross If you believe in better, we’d love to hear from you. About the Role Responsible for handling and approving medical claims based on delegated claims authority in accordance with the established procedures and guidelines Accountabilities: Process pre-authorisation and pre-assessment cases according to the...

  • Senior Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China Aon Full time

    Senior Manager, ABS Claims Aon is currently recruiting a Senior Manager to join our team in Hong Kong. What the day will look like Supervises team as they handle and assess claims including reviewing and approving adjuster reports as well as preparation of claim payments, ensuring KPIs are met. Leverage data to provide insights on claim portfolio,...


  • Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with different...


  • Hong Kong, Hong Kong SAR China AXA Group Full time

    Assist Claims Manager to support the claims team in claims investigation, daily claims operation, enquiry, and continuous claims process improvement Assess and approve complicated claims Monitor and control daily operations to be carried out smoothly To ensure delivery of agreed service standards To handle enquiries from distribution enquiry team,...

  • Senior Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job SummaryTo handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesResponsible for personal line claims focusing on...


  • Hong Kong, Hong Kong SAR China AIA Full time

    FIND YOUR 'BETTER' AT Blue Cross If you believe in better, we’d love to hear from you. About the Role Handle personal line claims including Travel, Personal Accident, Domestic Helper & Pet. Responsibilities: Handle personal line claims including Travel, Personal Accident, Domestic Helper & Pet. Process and approve claims in compliance with the...

  • Credit Approval

    4 weeks ago


    Hong Kong, Hong Kong SAR China Wing Lung Bank Ltd. Full time

    Credit Approval & Review, Senior Officer / AVP Responsibilities Assessing and approving credit proposals within authority, making recommendations for approval with higher delegated lending authorities in accordance with the Bank’s credit policies and regulatory requirements Ensuring risks of credit application properly identified and...

  • Senior Secretary

    3 weeks ago


    Hong Kong, Hong Kong SAR China Santander Full time

    Senior SecretaryCountry: Hong Kong To provide secretarial and office administrative support to executives in Hong Kong Branch. Key Responsibilities Obtain pre-trip relevant approval for trip booking, arrange the booking of air-tickets, hotel reservations, business visas and other logistics for executives travelling overseas. Arrange meetings,...


  • Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary Large and complex claims handling and managerial support Job Accountabilities Responsible for the large and complex liability and property claims Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides Provide technical support to the team including work simplification and automation...

  • Senior Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job AccountabilitiesResponsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial portfolios Orgranize...

  • Regional Claims Lead

    4 weeks ago


    Hong Kong, Hong Kong SAR China Reinsurance Group of America Full time

    Position Overview This is a regional role, covering RGA’s Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and...

  • Claims Officer

    4 weeks ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Assist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement Assess and approve complicated claims Meet service turnaround time and achieve claims KPI targets To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team Assist in reviewing...

  • Claims Manager

    4 weeks ago


    Lantau, Hong Kong, Hong Kong SAR China Maxim Recruitment Ltd Full time

    Claims Manager job vacancy in Hong Kong, with a leading construction claims and construction industry dispute consultancy.