Senior Officer, Group Administration
4 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
Handle and approve claims cases within the pre-set authority and TAT Conduct claims investigations. Manage pre-approval cases from network providers Respond to priority agents' enquiries Address system-related issues, including UR & UAT Oversee network provider management, handling phone and email inquiries Handle claims payment settlement issues, including verification across systems Manage scanning service provider operations, including data sorting and information organization. Handle ad hoc assignments from management.Job Requirements:
Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service). Minimum 4 years of working experience in Claims Operations (preferably within insurance/financial industry) Fluent in written and spoken English and Chinese, with knowledge of Putonghua as an advantage Proficient in Microsoft Office, including Word, Excel and PowerPoint A good team player, always eager to learn and committed to continuous improvement. Attentive to details, maintaining a high accuracy rate Possesses strong analytical skills, along with effective communication and interpersonal abilities Demonstrates the ability to work independently.-
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Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
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