Regional Claims Lead

3 weeks ago


Hong Kong, Hong Kong SAR China Reinsurance Group of America Full time

Position Overview

This is a regional role, covering RGA’s Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and service within claims, whilst retaining the mindset of a business owner. You will have a willingness to take responsibility and make decisions in a fast paced and diverse environment.

Responsibilities

Ensure that claims management in local offices in Asia is consistent with agreed RGA philosophy and requirements Support for local offices as required in claim assessment, claim approval above local authority levels and Client Quality Audits Participate in Technical Reviews of claims function in RGA local offices Partner with RGA local offices and with wider RGA regional team to identify and support delivery of value add services Undertake research and generate thought leadership articles relevant to claims that can be shared across RGA local offices and with RGA clients Support Regional Head of Claims with oversight on the Digital Claims Program and other Regional or Global claims initiatives as required

Requirements

Education and Experience

Required: Proven in-depth knowledge of multiple life and health products Experience of assessment and decision making in life and health claims with evidence of claim authority levels being held Medical knowledge/training either in practice or through previous roles Ability to coach and support non-direct reports with developing their claims skills and knowledge Experience in undertaking review/audit activities within claims including preparation of reports and management of actions/outcomes Ability to effectively communicate to local offices via digital solutions as well as in person

Preferred:

Experience in presenting at internal and external educational seminars Degree education Have undertaken process reviews, identified opportunities for improvement and supported implementation of best practice Ability to read and speak Cantonese or Mandarin (strong preference)

Skills and Abilities

Required:

Strong technical skills in claims assessment across multiple life and health product lines Ability to clearly explain both verbally and in writing the reasons for their decisions Focus on customer service, with track record in supporting Business Development/Sales with maintaining great customer relationships Excellent negotiation skills with demonstrated ability to proactively influence others, and an ability to adapt communication style as needed for the situation Self-motivated with ability and willingness to take ownership of any tasks that have potential to improve the RGA claims capability Highly organized and able to demonstrate the capability to manage multiple ongoing work tasks Willingness to travel to local offices with Asia region as required by the business Active participation in the wider Regional UCM function, bringing a value-add mindset that is consistently focused on how we support a OneRGA culture Action orientated with a focus on delivery of results An innovation mindset with ability to challenge the current norms, willingness to test and learn and ability to take a fail fast approach Ability to analyse data, identify trends and be able to question/challenge the information to drive further review High levels of resilience, able to cope with challenges and willingness to learn and adapt from setbacks Willingness to support our commitments to Diversity, Equity and Inclusion With lesser experience required by the role, the successful candidate may be recruited at a different internal grade, with training provided to develop the candidate for the next progression.

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