Senior Officer, Life Claims

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will be responsible for handling claims enquiries in compliance with internal and regulatory guidelines, logging all enquiries in a clear and concise manner, and achieving performance KPIs (follow ups and response times, etc.). This role will also assist in monitoring customer satisfaction surveys and implementing initiatives to improve customer experience, as well as assessing cases with main focus in major/minor claims, assisting in higher approval of claims exceeding assessors’ authority, taking part in departmental projects, and supervising subordinates in handling daily operations.

Job Responsibilities:

Respond to agents' enquiries and other agent related enquiries Reply or follow up on incoming correspondence and emails Assist in monitoring customer satisfaction surveys and implement initiatives to improve customer experience Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission Approve claims cases within TAT Conduct claims investigation Prepare tailored made letters (including decision and investigation letters) Handle ad hoc assignments from management Handle claims appeal case / complaint cases related to claims

Job Requirements:

Bachelor’s degree in Life Insurance, including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage. Passed Paper I, III & V of IIQE Minimum of 4 years claims experience in individual life insurance (including hotline) Excellent command of English and Chinese – both written and spoken. Proficient in MS Office and Chinese typing A good team player who is eager to learn and strive for improvement Attention to details with high accuracy rate Good communication and interpersonal skills Ability to work independently Candidates with less experience may be considered as Officer
  • Senior Claims Assessor

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job description Responsibilities include assessing life insurance claims, analyzing policy term, verifying documentations, communicating with agents and ensuring compliance with company policies and regulations Review and assess life accident and medical claims Determine claim eligibility and settlement amount Investigate...

  • Senior Claims Officer

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job SummaryTo handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesResponsible for personal line claims focusing on...

  • Senior Claims Assessor

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances...

  • Assistant Officer, Group Insurance Claims

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Assist Claims Manager to manage the daily claims operation and ensure claims are processed in accordance with the service standards, operation procedures and guidelines. Perform claims adjudication, processing, checking and approval according to claims authority . Handle enquiries and complaint from internal and external...

  • Claims Officer

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with different...

  • Assistant Claims Manager

    Found in: Talent HK C2 - 6 days ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Assist Claims Manager to support the claims team in claims investigation, daily claims operation, enquiry, and continuous claims process improvement Assess and approve complicated claims Monitor and control daily operations to be carried out smoothly To ensure delivery of agreed service standards To handle enquiries from distribution enquiry team,...

  • Senior Claims Officer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary To handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job Accountabilities Responsible for personal line...

  • Assistant Officer, Group Insurance Claims

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances...

  • Claims Officer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with...

  • Senior Claims Officer

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job AccountabilitiesResponsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial portfolios Orgranize...

  • Senior Officer, Group Administration

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Senior Officer, Claims Management

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China The Cigna Group Full time

    Job Purpose:The incumbent will help with day-to-day pre-approval and related claims settlement, and communication with member and network providers for claims operations.  This includes communication regarding delivery of approval result and proper documentation, and follow up of network case claims settlement.  Critical Tasks and Expected Contributions /...

  • Senior Manager

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Aon Full time

    Senior Manager, ABS Claims Aon is currently recruiting a Senior Manager to join our team in Hong Kong. What the day will look like Supervises team as they handle and assess claims including reviewing and approving adjuster reports as well as preparation of claim payments, ensuring KPIs are met. Leverage data to provide insights on claim portfolio,...

  • Assistant Claims Manager

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary Large and complex claims handling and managerial support Job Accountabilities Responsible for the large and complex liability and property claims Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides Provide technical support to the team including work simplification and automation...

  • Senior Claims Officer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Assess and process medical claims Ensure accuracy and review the procedures for continuous improvement Ensure claims are processed within company service standard Provide administrative support Your Profile University graduate or above with FLMI or equivalent Less experienced candidate will be consider for Officer role Relevant experience in...

  • Claims Officer

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary To handle personal line claims focusing on Home and Retail Property With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle the first and...

  • Claims Officer

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle first party claims taking responsibility to resolve all enquiries...

  • Regional Claims Lead

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Reinsurance Group of America Full time

    Position Overview This is a regional role, covering RGA’s Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and...

  • Senior Claims Officer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job Accountabilities Responsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial...

  • Claims Officer

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Assist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement Assess and approve complicated claims Meet service turnaround time and achieve claims KPI targets To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team Assist in reviewing...