Senior Officer, Life Claims
Found in: Talent HK C2 - 2 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will be responsible for handling claims enquiries in compliance with internal and regulatory guidelines, logging all enquiries in a clear and concise manner, and achieving performance KPIs (follow ups and response times, etc.). This role will also assist in monitoring customer satisfaction surveys and implementing initiatives to improve customer experience, as well as assessing cases with main focus in major/minor claims, assisting in higher approval of claims exceeding assessors’ authority, taking part in departmental projects, and supervising subordinates in handling daily operations.Job Responsibilities:
Respond to agents' enquiries and other agent related enquiries Reply or follow up on incoming correspondence and emails Assist in monitoring customer satisfaction surveys and implement initiatives to improve customer experience Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission Approve claims cases within TAT Conduct claims investigation Prepare tailored made letters (including decision and investigation letters) Handle ad hoc assignments from management Handle claims appeal case / complaint cases related to claimsJob Requirements:
Bachelor’s degree in Life Insurance, including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage. Passed Paper I, III & V of IIQE Minimum of 4 years claims experience in individual life insurance (including hotline) Excellent command of English and Chinese – both written and spoken. Proficient in MS Office and Chinese typing A good team player who is eager to learn and strive for improvement Attention to details with high accuracy rate Good communication and interpersonal skills Ability to work independently Candidates with less experience may be considered as Officer-
Senior Claims Assessor
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Sun Life Full timeJob Description : Job description Responsibilities include assessing life insurance claims, analyzing policy term, verifying documentations, communicating with agents and ensuring compliance with company policies and regulations Review and assess life accident and medical claims Determine claim eligibility and settlement amount Investigate...
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Found in: beBee jobs HK - 3 weeks ago
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Senior Claims Assessor
Found in: Talent HK C2 - 3 weeks ago
Hong Kong, Hong Kong SAR China Sun Life Full timeVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances...
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Found in: Talent HK C2 - 1 week ago
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Found in: beBee jobs HK - 3 weeks ago
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Found in: Talent HK C2 - 2 weeks ago
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Assistant Officer, Group Insurance Claims
Found in: Talent HK C2 - 1 week ago
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Claims Officer
Found in: Talent HK C2 - 2 weeks ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary Maintain the smooth daily operation of claims section Monitor the claims operational flow in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence Claims assessment in compliance with authority levels Support the claims function in prompt and accurate settlement of claims and negotiation with...
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Found in: beBee jobs HK - 3 weeks ago
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Found in: Talent HK C2 - 2 weeks ago
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Found in: beBee jobs HK - 3 weeks ago
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Found in: Talent HK C2 - 2 weeks ago
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Found in: Talent HK C2 - 3 weeks ago
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