Director of Market Management

Found in: Talent HK C2 - 3 weeks ago

Hong Kong, Hong Kong SAR China Expedia Group Full time

We have an amazing culture at Expedia Group of people who are positive, collaborative, and motivated by having an impact on their regions.  We want leaders who enjoy developing and coaching geographically distributed, diverse teams—constantly raising the bar for performance while preserving the culture that we hold dear. 

What you'll do

  • Provide direct leadership to a team of first-line managers, called Area Managers, who manage teams of individual contributors, called Market Managers.  You will provide them with impactful and inspirational leadership, coaching and mentorship, and craft a compelling vision that steers, motivates and develops the diverse organization to provide a consistent and inspirational service to its lodging partners, while over-achieving against goals.
  • Work with Expedia Group stakeholders to develop cross-functional strategies for accelerated growth of the regions named above through optimizing supply to match demand trends and evolving supply to create new demand trends.   Lead and inspire the teams by communicating the strategy and market insights
  • Collaborate with Expedia Group stakeholders to solve intractable issues impacting APAC broadly, unlocking the potential of your teams to further succeed.
  • Build and maintain relationships with influencers and partner executives that are key to your region.  Support your team in influencing external decision makers to partner with Expedia and demonstrating what great partner conversations look like.
  • Engage regional press and participate in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process, showing Expedia Group as a thought leader.

Who you are

  • You are fluent in Korean or Mandarin Chinese.  You have a high-level of business-level English allowing you to engage and negotiate with internal stakeholders.
  • You must have demonstrable experience in the markets of Northeast Asia: building teams, developing strategies for growth, and a track record of success in “moving the needle” in your markets. 
  • You have demonstrated past success in building organisations that cater to long-term customer account management relationships, and you enjoy building and maintaining relationships with partner and customer executives.
  • You have experience building a culture of healthy accountability into your teams—exceeding quarterly, and annual targets.  You coach your teams to develop their own solutions, while you use your data-driven business acumen to help your teams to sharpen those solutions to collaboratively achieve stellar results.
  • Strong focus on building high performing, innovative, and diverse and inclusive teams with a positive “get it done” attitude.
  • You love to leverage deep insight into the market as well as your own analysis of both external and internal data to make smart decisions.
  • Experience working in a flexible, dynamic, ever-changing and challenging environment, ideally in a matrix structure with experience of navigating large organizations.
  • Dynamic experience in handling geographically dispersed organisations, with several layers of management, preferably in the technology, e-commerce or travel industry.

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