Manager, Policy Servicing and Administration

Found in: Talent HK C2 - 1 week ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. 

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC. 

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Manager, Policy Servicing and Administration .

Principal Responsibilities

Ensure effective process efficiency and sufficient control of overall policy administration and undertake other duties as may be required Maintain high quality service standard expected of the HSBC brand in order to foster long lasting client relationships Continuous to support life operating systems improvement, procedures and processes stream lining Management oversight of outsourced policy administrative functions Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws Responsible for the management and monitoring the Policy Service team for HSBC LIFE business to meet the required service standard Maintain effective communication with external and internal customers. Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets Support new projects in accordance with requirements set including new and enhancement issue To maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks To arrange regular review, the administration procedures and Agency Manual within the section to ensure all activities are processed in the most effective means and remain most effective at all times Initiate system enhancement for business growth and enhancing service efficiency Requirements Solid working experience in life or medical insurance Knowledge on insurance back office operations Proven and progressive experience preferably incorporting business operations management principles (including service quality, business control and continuous improvement activities etc.) Excellent understanding of quality assurance, control, metrics and continuous improvement Strong analytical skills to understand to translate, simplify and proritize the requirement as well as root cause analysis for remedial actions / preventive measures Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organisation Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements) Ability to work within an environment of different cultures

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