Assistant Manager, Policy Servicing and Administration

7 months ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Policy Servicing and Administration.

Principal Responsibilities

To assist manager, ensure effective process efficiency of overall policy administration and undertake other duties as may be required Maintain high quality service standard expected of the HSBC brand in order to foster long lasting client relationships Responsible assist manager for the management and monitoring the Policy Service team for HSBC LIFE business to meet the required service standard, ensure achieve team Service Level Agreement (SLA) Assist manager to maintain effective communication with external and internal customers. Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets Support new projects in accordance with requirements set including new and enhancement issue Assist manager to maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks. To assist manger continuous to support life operating systems improvement, procedures and processes stream lining To assist management oversight of outsourced policy administrative functions To assist manager, ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws. To assist people management Requirements University graduates Well-developed communication and interpersonal skills, with excellent relationship building and stakeholder management skills Solid experience of working with data and preparation of documents and materials in a timely manner Robust PowerPoint presentation skills with track record of handling management presentation Proven ability and English writing skills Experience and knowledge in insurance policy is highly preferred Positive, energetic, self-motivated with strong initiative Proven ability to multi-task in a fast-paced work environment and prioritise work assignments independently Innovative and eager to take up new tasks and challenges always Ambitious about providing the highest standards of delivery to colleagues and clients Demonstrate ability to set stretch goals for self and the ability to deliver these with courage and tenacity Authentic and show ability to engage with colleagues and clients to deliver at pace Make considered decisions that protect HSBC and our clients

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