Assistant Manager, Policy Servicing and Administration Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Title: Assistant Manager, Policy Servicing and Administration

HSBC is seeking a highly skilled and experienced Assistant Manager, Policy Servicing and Administration to join our team. As a key member of our Policy Administration and Servicing team, you will be responsible for ensuring the efficient and effective processing of policies and providing exceptional customer service to our clients.

Key Responsibilities:
  • Assist in the management and monitoring of the Policy Service team to ensure that service standards are met and exceeded.
  • Provide high-quality customer service to clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure that policies are processed efficiently and effectively.
  • Develop and implement process improvements to enhance the overall efficiency and effectiveness of the Policy Administration and Servicing team.
  • Ensure compliance with all relevant regulations and guidelines, including those related to data protection and confidentiality.
Requirements:
  • University degree in a relevant field, such as business administration or finance.
  • Proven experience in policy administration and servicing, with a strong understanding of insurance products and services.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and clients.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to meet deadlines.


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