Senior Manager/Head of Policy Administration

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager/Head of Policy Administration to join our team at AXA Hong Kong and Macau. As a key member of our Policy Administration team, you will be responsible for leading the team to maintain high-quality service standards and achieve agreed service level agreements (SLAs).

Key Responsibilities
  • Lead the Policy Administration team to ensure adherence to company policies and regulatory requirements.
  • Establish and maintain clear performance metrics and goals to align with the company's strategies.
  • Manage and review team performance regularly, providing guidance and training as needed.
  • Identify opportunities for streamlining and automation of existing operating processes and drive digitalization and process improvement projects to improve operational efficiency.
  • Foster a culture of service excellence, embracing a change mindset for continuous improvement and promoting a collaborative and high-performing environment.
  • Support new product implementation and maintain effective communication with external and internal customers.
Requirements
  • University Graduate or above.
  • 8-15 years of experience in the Life Insurance industry or related discipline.
  • Solid experience in Policy Administration of Life and Individual Health Insurance.
  • Solid experience in team management and ability to drive process improvement projects.
  • Excellent Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
  • Ability to multitask, prioritize, and manage time well on tight deadlines.
  • Excellent written and verbal communication skills.
  • High level of professionalism.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize and manage tasks and work independently.
  • Good team player to work closely with different parties.
  • Self-motivated and strong desire to learn.
About AXA

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide. Our goal is to be the insurance and holistic wellness partner to the individuals, businesses, and community we serve.

We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.



  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job Title: Senior Manager/Head of Policy Administration, LifeAbout the Role:We are seeking a highly experienced Senior Manager/Head of Policy Administration to lead our Policy Administration team in delivering high-quality service standards and achieving agreed service level agreements (SLAs). The successful candidate will be responsible for ensuring that...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Manager/Head of Policy Administration, Life to lead our Policy Administration team in delivering high-quality service standards and achieving agreed service level agreements (SLAs).Key ResponsibilitiesLead the Policy Administration team to maintain high-quality service standards and achieve...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Job Summary**Classy Wheeler Limited is seeking a highly skilled and experienced Head of Administration to join their team. As a key member of the organization, the successful candidate will be responsible for managing and improving the efficiency of the company's operations.Key Responsibilities:Manage and lead a team of administrative staff to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job Title: Senior Manager, Life Policy AdministrationAt Prudential plc, we are committed to being partners for every life and protectors for every future. As a Senior Manager, Life Policy Administration, you will play a critical role in shaping the Policy Service Operations team within our organization.Key Responsibilities:Lead and oversee the Policy Service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    **About Prudential plc**Prudential plc is a leading international life insurance group with a long history of delivering value to its customers and shareholders. Our purpose is to be partners for every life and protectors for every future.**Job Summary**We are seeking a highly experienced and skilled Senior Manager to lead our Policy Service Operations team....


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Advisor to join our Medical Policy Administration team.As a Senior Advisor, you will be responsible for handling all new applications, renewals, and policy alterations for group and individual medical policies.Key Responsibilities:Maintain departmental turnaround times and quality of work...


  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

    About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets. Our mission is to make the insurance journey simpler, faster, and smoother for our customers.The Job:Manage policy administration for new and renewal policies, including policy issuance, endorsements, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Key Responsibilities: · Oversee the Policy Administration (PA) department to ensure exceptional service quality and meet established service level agreements (SLA). · Guarantee that PA operational protocols comply with corporate policies and regulatory standards. · Develop and uphold clear performance indicators and objectives that align with the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary:Zurich Insurance Company is seeking a highly skilled Policy Administration Officer to join our team. As a Policy Administration Officer, you will be responsible for providing efficient and effective support to our Life policy administration operations.Key Responsibilities:Provide timely and accurate support to policy administration operations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job Summary:Zurich Insurance Company is seeking a skilled Policy Administration Officer to join our team. As a Policy Administration Officer, you will play a critical role in supporting the efficient and effective administration of life insurance policies.Key Responsibilities:Provide timely and accurate support to life policy administration operations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job SummaryPrudential plc is seeking a seasoned professional to lead our Policy Service Operations team. As a Senior Manager, you will be responsible for overseeing the end-to-end policy change processing, ensuring adherence to company policies, procedures, and service level agreements.Key ResponsibilitiesLead and manage the Policy Service Operations team,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    {"Job SummaryWe are seeking a highly skilled Policy Administration Officer to join our team at Zurich Insurance Company. The successful candidate will be responsible for providing efficient and effective support to Life policy administration operations, including daily policy alterations, premium administration processing, and surrender payout processing.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    Job DescriptionAs a Policy Administration Specialist at Sun Life, you will play a critical role in ensuring the smooth processing of policy changes and inquiries. Your primary responsibilities will include:Processing policy alterations to meet the service requests of clients in a timely and efficient manner.Handling complex and difficult cases and inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleWe are seeking a highly skilled and experienced Medical Policy Administrator to join our team at AIA.As a Medical Policy Administrator, you will be responsible for handling all new applications, renewals, and policy alterations for group or individual medical policies.Key Responsibilities:Maintain high-quality work and turnaround times in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    Job DescriptionAs a Policy Administration Specialist at Sun Life, you will be responsible for processing policy alterations to meet the service requests of clients. You will handle complex and difficult cases and inquiries, update procedure manuals and forms, and conduct training on administrative rules and procedure changes. You will also assist uplines on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    Job DescriptionAs a Policy Administration Specialist at Sun Life, you will be responsible for processing policy alterations to meet the service requests of our clients. This role requires strong problem-solving skills and the ability to handle complex and difficult cases and inquiries.Key Responsibilities:Process policy alterations to meet client service...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time

    Job Title: Head of Segment ManagementThe Bank of East Asia is seeking a highly skilled and experienced professional to lead our Segment Management team. As Head of Segment Management, you will be responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent, Cross Border and Young, with the goal of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Job Gallery Consultancy Limited Full time

    Job Title: Senior Manager, Credit AdministrationJob Gallery Consultancy Limited is seeking a highly skilled and experienced Senior Manager, Credit Administration to join our team. The successful candidate will be responsible for assisting the team head in daily tasks, projects, and ad hoc matters, as well as handling credit limit and collateral monitoring,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Chinese University of Hong Kong Full time

    Job Title: Senior Academic Position in Governance and Policy Science Company: The Chinese University of Hong Kong The Chinese University of Hong Kong is seeking qualified candidates for a Senior Academic Position in Governance and Policy Science within the School of Governance and Policy Science (SGPS). This role is pivotal in advancing the academic...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Transforming Careers in InsuranceAt HSBC, we're committed to delivering exceptional service and creating lasting impact for our clients. As an Assistant Manager, Policy Servicing and Administration, you'll play a vital role in shaping the future of our insurance business.Key ResponsibilitiesCollaborate with the management team to optimize policy...