Lead Analyst, Client Service

2 months ago

Hong Kong, Hong Kong SAR China BNY Full time
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Lead Analyst, Client Service to join our Client Service Experts team. This role is located in Hong Kong, HYBRID

In this role, you’ll make an impact in the following ways: 

  • Supports multiple, complex client accounts and serve as the primary point of contact on day-to-day CA, Income, Class Actions and Proxy related issues with clients. 
  • Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank. 
  • Uses developed communication skills to deliver high quality service to a specialized client base.
  • Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY to address client needs. 
  • Lead and participates in internal activities and initiatives designed to improve the client experience.
  • Lead and participate in client service review.
  • Lead and participate in internal projects or process improvements as required. 
  • Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
  • Maintains familiarity with industry best practices and proactively stay on top of market changes and product development.
  • Provides guidance to less experienced team members.
     

To be successful in this role, we’re seeking the following: 

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience preferred.
  • Experience in Custody operational area and/or client services preferred.
  • Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.


At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

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