Sales Administrator

4 weeks ago


Hong Kong, Hong Kong SAR China Hermès Full time

Act as the integrated point between our clients and the Supply Chain team in France, you would be responsible for providing all-round support on order fulfillment, forecast turnover and work as the first point of contact to clients on inquiries relating to products, order and delivery status. 

Responsibilities:

Receive, process orders, and liaise with Supply Chain team in France

Monitor and follow up on stock availability.  Review received order versus forecasts and quota allocated. Ensure data accuracy and alignment in the orders received . updated references ordering, prices etc  Liaise with the Customer Service Team in France to ensure timely delivery.  Liaise with Area Managers, customers and Supply Chain team in France and seek for the best alternative solution to secure turnover.

Turnover follow-up versus target

Work closely with the commercial team to monitor order received and highlight any risk in achieving the target monthly landing turnover.  Maintain the non-saleable order received ratio versus saleable order received.

Receive, review and process claims from clients

Process credit note request from clients relating to quality claims, short shipment, damage etc Monitor the credit note request to comply with the Credit Note guideline. Follow up on claims approvals for clients with refund request. Liaise with Customer Service Team in France to issue the Credit Note

Others

Work closely with Demand Planners on stock availability and newness allocation in orders. Ensure all sales and customer records are well maintained.  Provide timely assistance to customers regarding their inquiries and issues related to products and order status.  Work collaboratively with different internal teams and escalate issues when needed.

Qualification 

Degree holder in Supply Chain, Logistics, Operations Management or related field Around 3 years of working experience, related experience as a Sales administrator or Sales support position would be plus Fluency in English, proficiency in French or Chinese is an advantage Detail-oriented, strong analytical and interpersonal skills to effectively interact with all teams and areas of the business Good organizational and multitasking skills, self-motivated, ability to work independently Excellent computer and software skills, high level of proficiency in Excel  Strong data analytical and management skills 
 
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