Customer Service Advisor, Network Operations

7 months ago


Hong Kong, Hong Kong SAR China AIA Full time

FIND YOUR 'BETTER' AT Blue Care

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaintsResponsibilities:
Handle hotline services;
Medical vouchers data entry (out-patient claims), basic pre-approval task and billing related issue;
Filing and administration work;
Participate on ad hoc projects;
As assigned by supervisor / Line Manager

Requirements:
Cheerful & willing to work as a team
Hands on PC knowledge with good numeric sense
Friendly and helpful telephone manner with excellent communication skills, self-initiative
Shift duties required including non-offices hours, weekend and public holidays
Experience in customer service is an advantage

Others:
You are required to obtain the relevant license(s) if your job involves regulated activities

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