Customer Service Advisor

7 months ago


Hong Kong, Hong Kong SAR China AIA Full time

FIND YOUR 'BETTER' AT AIA

If you believe in better, we’d love to hear from you.

About the Role

Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

Roles and Responsibilities:

Hotline Operation

Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business Reports problems, potential crisis and complaint to supervisor for service improvement; Makes outbound call to customers for follow-up cases; Executes empowerment guidelines;

Administrative Works

Documents call activities in system Documents follow up items in log sheet or send email to AIAHK Business Partners Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues
 

Other responsibilities

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. Achieves the individual performance targets; Achieves the Service Hotline team performance targets.

Minimum Job Requirements:

Higher Diploma, Associate Degree or University Degree holder Good command of spoken and written English and Chinese & PC skills Pro-active, independent, analytical, patient and able to work under pressure Good interpersonal skills, self-initiative with a passion for customer centricity To be committed to provide a high standard of service to our members Attentive to details, well-organized with good problem-solving skills Basic insurance knowledge would be definitely an advantage IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred

  • Hong Kong, Hong Kong SAR China Bupa Full time

    Job Description: Regional Customer Service Advisor The Quayside, Hong Kong A Full Time, Permanent Role You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA),...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Customer Service Advisor at AIA, you will be the first point of contact for our customers, handling their inquiries and complaints regarding our life insurance and group medical operations.Key Responsibilities:Respond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues in a fair and...


  • Hong Kong, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London, Milan and Hong Kong, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11...

  • Customer Care Advisor

    5 months ago


    Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to: Customer Contact Team Lead The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay Pacific (CX) services...


  • Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    About IO TECH SOLUTIONS LIMITEDWe are seeking a skilled Financial Services Advisor to join our team and help provide investment advice to our clients.Salary InformationThe estimated annual salary for this position is HKD 400,000 - HKD 600,000, depending on experience.Job DescriptionAs a Financial Services Advisor, you will be responsible for conducting...


  • Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    At IO TECH SOLUTIONS LIMITED, we are seeking a skilled Financial Services Advisor to provide expert investment guidance to our clients. As a key member of our team, you will be responsible for conducting outbound and inbound calls to clients to discuss their financial situations, risk tolerance, and investment goals.We are looking for an experienced...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.We are seeking an ambitious individual to join our team as a Customer Service Advisor. In this role, you will be handling customer enquiries and complaints regarding all activities in operation process.Job Responsibilities:Respond to...


  • Hong Kong, Hong Kong SAR China Bupa Full time

    Responsibilities Handle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’ benefit and claim enquiries effectively and maintain satisfactory quality of customer service Maintain relationship with our customers...


  • Hong Kong, Hong Kong SAR China Christian Dior Couture Full time

    Position Based in our Client Services Centre in Hong Kong, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and...

  • Customer Care Advisor

    2 months ago


    Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to: Customer Contact Team Lead The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Also to provide one-stop-shop customer service through all Digital -...

  • Service, Advisor I

    1 month ago


    Hong Kong, Hong Kong SAR China AIA International Limited. Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

  • Service, Advisor I

    2 weeks ago


    Hong Kong, Hong Kong SAR China AIA International Limited. Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

  • Service, Advisor I

    2 weeks ago


    Hong Kong, Hong Kong SAR China AIA International Limited. Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...


  • Hong Kong, Hong Kong SAR China Louis Vuitton Malletier Full time

    Position As a  Client Services Advisor of our Client Services Centre, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. Key Responsibilities: Ensure the daily operations of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    About the Role:We are seeking a highly skilled Luxury Customer Service Director to join our team at Christian Dior Couture. As a key member of our Client Services Centre in Hong Kong, you will play a vital role in ensuring the successful day-to-day operations of the centre and overseeing a team of Advisors.This is an exceptional opportunity for a seasoned...


  • Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    Role SummaryWe are seeking an experienced Investment Advisor to join our team at IO TECH SOLUTIONS LIMITED. As a Customer Services Specialist, you will be responsible for providing investment guidance and recommendations to clients over the phone.About the RoleThis is a shift-based position with flexible working hours, including mornings from 8.00AM onwards....


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    At YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.About the role:Utilize software to plan drivers' routing and ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time

    Join Collinson as a Customer Service Advisor and take advantage of our competitive salary package. Our estimated annual salary is approximately £32,000.About This RoleWe are seeking an experienced professional to handle phone calls, emails, and live chat inquiries from members and clients with the highest level of professionalism.Deliver exceptional...


  • Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    IO TECH SOLUTIONS LIMITED is a leading bank seeking an experienced Senior Investment Advisor to provide investment advice to their everyday customers.The ideal candidate will hold a valid Hong Kong Securities & Investment Institute I license and be responsible for providing financial guidance to clients over the phone. Estimated salary: HKD 50,000 - HKD...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Job SummaryWe are seeking an experienced Customer Service Advisor to join our team at Bupa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our VIP customers.About the RoleThis is a full-time position, working 5 days a week, with a comprehensive remuneration package including base salary, study...