Premier Customer Service Advisor
7 months ago
Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London, Milan and Hong Kong, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.
We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and re available 24/7, 365 days a year.
Operations are now seeking a talented Premier Advisor to join the team. Some of the essentials for you to know are:
Location: Tsing Yi Office
Department Size: 9
Reporting into: Premier Manager
Besides a competitive salary, we can offer you:
Performance bonus schemes dependant on the type of role you are in
Our famous staff discount along with exclusive staff sales
MPF plus voluntary contribution from the company
Multi-purpose insurance
Rental Reimbursement Program
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
Utilize software to plan drivers’ routing and ensure maximum cost-efficiency
Ensure orders are processed accurately and within the agreed service levels
Anticipate, identify, and resolve problems that could potentially delay the fulfilment of deliveries
Facilitate customers’ delivery and return arrangements
Handle customer enquiries, complaints and follow up on orders via email and telephone, in a professional manner in line with our brand image
Assist drivers on the run with instant support
Cooperate within the Premier team and with other teams to tackle challenging situations
Collaborate with external courier service when necessary
Perform any ad hoc duties assigned by manager
The type of person we are looking for:
Exceptional customer service and communication skills
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Candidates with customer service experience will be an advantage
Fresh graduate will be also considered
-
Wealth Management Expert
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeRole OverviewWe are seeking a high-calibre professional to join our team as a Premier Wealth Relationship Manager.Key ResponsibilitiesManage and support a portfolio of international and/or HK Premier customersAct as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as...
-
Customer Service Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full timeAt YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.About the role:Utilize software to plan drivers' routing and ensure...
-
Regional Customer Service Advisor
4 months ago
Hong Kong, Hong Kong SAR China Bupa Full timeJob Description: Regional Customer Service Advisor The Quayside, Hong Kong A Full Time, Permanent Role You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA),...
-
Customer Service Operations Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full timeAt YOOX NET-A-PORTER GROUP, our global Operations team makes it possible for us to offer worldwide shipping to over 180 countries. We have 9 distribution centres and 11 Customer Care centres that work in 11 different languages and are available 24/7, 365 days a year.We are seeking a talented Premier Advisor to join our team in the Tsing Yi Office. This role...
-
Customer Service Advisor
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout the RoleAs a Customer Service Advisor at AIA, you will be the first point of contact for our customers, handling their inquiries and complaints regarding our life insurance and group medical operations.Key Responsibilities:Respond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues in a fair and...
-
Global Premier Relationship Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeHSBC Premier: A Career of ExcellenceWe are seeking a highly skilled professional to join our team as an Assistant Manager, HSBC Premier. This role offers the opportunity to work with high net worth individuals and families, providing exceptional service and expertise in wealth management.About the RoleCollaborate with Premier Relationship Managers to develop...
-
Customer Care Advisor
5 months ago
Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole Introduction Reports to: Customer Contact Team Lead The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay Pacific (CX) services...
-
Financial Services Advisor
2 weeks ago
Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeAbout IO TECH SOLUTIONS LIMITEDWe are seeking a skilled Financial Services Advisor to join our team and help provide investment advice to our clients.Salary InformationThe estimated annual salary for this position is HKD 400,000 - HKD 600,000, depending on experience.Job DescriptionAs a Financial Services Advisor, you will be responsible for conducting...
-
Premier Wealth Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock a World of OpportunityHSBC is committed to delivering exceptional service and unparalleled wealth management solutions. Our Premier Wealth Managers play a crucial role in fostering long-term relationships with high-net-worth clients, providing tailored advice and strategic guidance to meet their evolving needs.We are seeking an experienced...
-
Personal Banking Executive, Premier Relationship
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeJob DescriptionAs a Personal Banking Executive, Premier Relationship, you will be responsible for providing exceptional customer service to our Premier, Premier Elite, and Global Private Banking customers. You will work closely with our customers to understand their needs and provide personalized wealth management solutions to meet their evolving financial...
-
Financial Services Advisor
1 month ago
Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeAt IO TECH SOLUTIONS LIMITED, we are seeking a skilled Financial Services Advisor to provide expert investment guidance to our clients. As a key member of our team, you will be responsible for conducting outbound and inbound calls to clients to discuss their financial situations, risk tolerance, and investment goals.We are looking for an experienced...
-
Insurance Customer Service Advisor
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout UsAIA International Limited is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.We are seeking an ambitious individual to join our team as a Customer Service Advisor. In this role, you will be handling customer enquiries and complaints regarding all activities in operation process.Job Responsibilities:Respond to...
-
Assistant Manager, HSBC Premier
6 months ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers prize diversity more than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers...
-
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock a world of opportunities with HSBC, a global banking leader that helps individuals, families, businesses, and investors achieve their financial goals.We are seeking a high-calibre professional to join our team as a Senior Wealth Management and Premier Relationship Specialist in Hong Kong. Located at the heart of Asia's financial hub, our team is...
-
Customer Service Advisor
4 months ago
Hong Kong, Hong Kong SAR China Bupa Full timeResponsibilities Handle enquiries through email/phone and provide extra-ordinary service to our VIP customers in a professional and timely manner, provide one stop service to satisfy customer needs. Address members’ benefit and claim enquiries effectively and maintain satisfactory quality of customer service Maintain relationship with our customers...
-
Strategic Wealth Advisor
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout the RoleAs a Premier Relationship Manager at HSBC, you will be a trusted adviser to our new and existing Premier customers. You will work collaboratively with Investment and Insurance Specialist Teams to support clients through their entire life journey, providing professional and comprehensive financial advice tailored to their needs. You will also...
-
Assistant Manager, HSBC Premier
4 months ago
Hong Kong, Hong Kong SAR China HSBC Full timeJob description Some careers prize diversity more than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC...
-
Client Services Advisor
7 months ago
Hong Kong, Hong Kong SAR China Christian Dior Couture Full timePosition Based in our Client Services Centre in Hong Kong, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and...
-
HSBC | Premier Relationship Manager
10 hours ago
hong kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout UsHSBC is a global banking and financial services organization that provides innovative solutions to meet the needs of individuals, families, businesses, and institutions.Job DescriptionWe are seeking an experienced Premier Relationship Manager to join our team in Hong Kong. As a Premier Relationship Manager, you will be responsible for developing our...