Premier Customer Service Advisor

6 months ago


Hong Kong, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London, Milan and Hong Kong, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.

We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and re available 24/7, 365 days a year.

Operations are now seeking a talented Premier Advisor to join the team. Some of the essentials for you to know are:

Location:  Tsing Yi Office

Department Size: 9

Reporting into:  Premier Manager

Besides a competitive salary, we can offer you:

Performance bonus schemes dependant on the type of role you are in

Our famous staff discount along with exclusive staff sales

MPF plus voluntary contribution from the company

Multi-purpose insurance

Rental Reimbursement Program

A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

Utilize software to plan drivers’ routing and ensure maximum cost-efficiency

Ensure orders are processed accurately and within the agreed service levels

Anticipate, identify, and resolve problems that could potentially delay the fulfilment of deliveries

Facilitate customers’ delivery and return arrangements

Handle customer enquiries, complaints and follow up on orders via email and telephone, in a professional manner in line with our brand image

Assist drivers on the run with instant support

Cooperate within the Premier team and with other teams to tackle challenging situations

Collaborate with external courier service when necessary

Perform any ad hoc duties assigned by manager

The type of person we are looking for:

Exceptional customer service and communication skills

Excellent time management skills and the ability to meet strict deadlines

Proficient computer and analytical skills

Candidates with customer service experience will be an advantage

Fresh graduate will be also considered



  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    We are seeking a talented Premier Advisor to join our global Operations team. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our products to customers worldwide.Some of the essentials for you to know are:Location: Tsing Yi OfficeDepartment Size: 9Reporting into: Premier ManagerOur team is dedicated to providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Overview of the RoleWe are seeking a skilled professional to join our team as an Assistant Manager, Premier. In this role, you will work closely with Premier Relationship Managers to develop and maintain relationships with our Premier clients.Main ResponsibilitiesCollaborate with Premier Relationship Managers to identify customer needs and deliver tailored...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    At YOOX NET-A-PORTER GROUP, we're looking for a talented Premier Customer Service Advisor to join our global Operations team. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring seamless shopping experiences across multiple channels.About the role:Utilize software to plan drivers' routing and ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential as an Assistant Manager, HSBC PremierAt HSBC, we're committed to delivering exceptional service to our customers. As an Assistant Manager, HSBC Premier, you'll play a key role in developing and maintaining relationships with our Premier clients, ensuring their financial needs are met and exceeded.Key Responsibilities:Collaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionWe are seeking a high-calibre professional to join our team as an Assistant Manager, HSBC Premier. In this role, you will be responsible for working collectively with Premier Relationship Manager on developing and maintaining relationships with our Premier clients through active management of client portfolios and ensuring solutions...


  • Hong Kong, Hong Kong SAR China Bupa Full time

    Job Description: Regional Customer Service Advisor The Quayside, Hong Kong A Full Time, Permanent Role You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA),...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Customer Service AdvisorOur global Operations team enables us to offer worldwide shipping to over 180 countries, including same-day delivery to major cities, while providing a seamless shopping experience across mobile, tablet, and desktop, with easy returns.We have 9 distribution centers and 11 Customer Care centers that operate in 11 different languages...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    At YOOX NET-A-PORTER GROUP, our global Operations team makes it possible for us to offer worldwide shipping to over 180 countries. We have 9 distribution centres and 11 Customer Care centres that work in 11 different languages and are available 24/7, 365 days a year.We are seeking a talented Premier Advisor to join our team in the Tsing Yi Office. This role...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs a Customer Service Advisor at AIA, you will be the first point of contact for our customers, handling their inquiries and complaints regarding our life insurance and group medical operations.Key Responsibilities:Respond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues in a fair and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential as a Premier Relationship ManagerAre you a motivated and results-driven professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and building long-term relationships? If so, we invite you to explore this exciting opportunity as a Premier Relationship Manager at...

  • Customer Care Advisor

    4 months ago


    Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction Reports to: Customer Contact Team Lead The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay Pacific (CX) services...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock a World of OpportunityHSBC is committed to delivering exceptional service and unparalleled wealth management solutions. Our Premier Wealth Managers play a crucial role in fostering long-term relationships with high-net-worth clients, providing tailored advice and strategic guidance to meet their evolving needs.We are seeking an experienced...

  • Service Advisor I

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is committed to creating a healthier, more sustainable future for everyone. We're on a mission to help a billion people live Healthier, Longer, Better Lives by 2030.We're looking for ambitious individuals who share our vision and are driven to make a meaningful impact. As a Service Advisor I, you'll play a critical role in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    Job Title: Client Services AdvisorJob Summary:We are seeking a highly motivated and experienced Client Services Advisor to join our team at Christian Dior Couture. As a Client Services Advisor, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving issues in a timely and professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionAs a Personal Banking Executive, Premier Relationship, you will be responsible for providing exceptional customer service to our Premier, Premier Elite, and Global Private Banking customers. You will work closely with our customers to understand their needs and provide personalized wealth management solutions to meet their evolving financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential in a Dynamic CareerAre you looking for a challenging and rewarding career that offers opportunities for growth and development? Do you want to work for a global bank that values innovation, diversity, and inclusion? If so, we invite you to explore our Personal Banking Executive, Premier Relationship role at HSBC.About the RoleAs a...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential as a Premier Wealth Relationship ManagerAt HSBC, we're committed to helping our customers achieve their financial goals. As a Premier Wealth Relationship Manager, you'll play a key role in delivering exceptional customer service and providing tailored wealth management solutions to our high-net-worth individuals.Key...


  • Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    At IO TECH SOLUTIONS LIMITED, we are seeking a skilled Financial Services Advisor to provide expert investment guidance to our clients. As a key member of our team, you will be responsible for conducting outbound and inbound calls to clients to discuss their financial situations, risk tolerance, and investment goals.We are looking for an experienced...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping our customers and the community live Healthier, Longer, Better Lives.We are seeking an ambitious individual to join our team as a Customer Service Advisor. In this role, you will be handling customer enquiries and complaints regarding all activities in operation process.Job Responsibilities:Respond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Customer Care Advisor RoleCathay Pacific Airways Limited is seeking a skilled Customer Care Advisor to join our team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service through various digital and telephone channels.Key Responsibilities:Provide one-stop-shop customer service through digital and telephone...