Customer Services Officer, Venue Operations

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China West Kowloon Full time

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

  • performing information counter duties and responding to difficult or emergency situations and cases; managing the cloakroom and service bar with sales transactions

  • maintaining smooth operation of the performing arts venues and events by delivering excellent customer services with the Customer Services team;

  • providing show usher service, operation, and event support; and

  • handling ad-hoc tasks as assigned.

You should:

  • possess higher diploma or above with preferably 1 - 2 years of relevant experience in venue operations in performing venues, tourism and/or hospitality sector;

  • preferably have usher experience in performing arts venue or have good knowledge of front-of-house operation/event operation;

  • be service-oriented with professional customer service skills and positive service attitude;

  • be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays; and

  • be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.


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