Cargo Customer Service and Operations Officer

3 weeks ago


Hong Kong, Hong Kong SAR China Air New Zealand Full time

Kia ora

Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth. Our goal is to create compelling experiences that empower and connect, and we expect to lead a significant transformation of how the airline operates over the coming years. We are searching for a Customer Service and Operations Officer to join our brilliant Cargo Sales team.

Air New Zealand continues to lead the field in Air Transport, carrying not only passengers, but a wide range a cargo across the globe. From technology and time-sensitive goods to fresh produce and general freight, the Air New Zealand International Cargo team moves tons of goods worldwide and are renowned for our exceptional customer service delivery.

To further enhance the success of our International Cargo business we are seeking an exceptional  Customer Service and Operations Officer  to join our Hong Kong based team.

Reporting to Cargo Customer Service and Operations Manager Greater China, key focus of the role will be to provide outstanding customer service through the handling of cargo bookings and contribute towards the achievement of regional sales and revenue targets. Focusing on generating and securing new business as well as maintaining strong relationships with our existing customers will be critical to the success of this role.

To be considered you will have extensive customer experience. You previous cargo handling will be advantageous. You will be resilient- someone who can work in a rostered shift environment and can handle a variety of scenarios, in a proactive and task focused way. If you have a strong service focus, and a desire to enable the team to meet the sales targets we would like to hear from you

You must have the ability to work and live permanently in Hong Kong and speak fluent Cantonese, Mandarin and English. 

D&I statement, accessibility and Maori proverb (non-safety sensitive roles only)

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."



  • Hong Kong, Hong Kong SAR China Qatar Duty Free Full time

    We are recruiting for Cargo Customer Services Agent for Hong Kong. The selected candidate will be involved in providing cargo inside sales and customer service functions including interaction with customers and GSA for both import and export cargo. Secure proper sales and customer service support to enable station to meet the Cargo Target. Identify needs...


  • Hong Kong, Hong Kong SAR China Qatar Duty Free Full time

    We are recruiting for Senior Cargo Customer Service Agent based in Hong Kong. The selected candidate will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of booking....


  • Hong Kong, Hong Kong SAR China Qatar Duty Free Full time

    We are recruiting for Senior Cargo Operations Agent for Hong Kong. The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at...

  • Manager, Operations

    1 month ago


    Hong Kong, Hong Kong SAR China AirAsia Full time

    Job Description A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Manages and coordinates cargo operational activities of our China...

  • Cargo Sales Agent

    4 weeks ago


    Hong Kong, Hong Kong SAR China Cargolux Full time

    Descriptionverify the cargo booking from customersbook the cargo information into systemmonitor cargo readiness with day to day bookingsupport superior in all administrative tasks related to the departmental activitiescoordinate both internally and externally with relative department to ensure effective communicationESSENTIAL REQUIREMENTS FOR THE...

  • Officer, Operations

    4 weeks ago


    Hong Kong, Hong Kong SAR China Teleport Full time

    ABOUT USWe’ve got modern day solutions for all your modern day delivery woes. In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy,...


  • Hong Kong, Hong Kong SAR China Kerry Freight (HK) Limited Full time

    Responsibilities Liaise with external & internal customers to arrange cargo pick-up / delivery, Trade Declaration and document handover Verify correctness & completeness of documents provided by shippers for all shipments Co-ordinate and follow up on shipment and cargo uplift status Ensure the efficiency and quality of the air freight process...


  • Hong Kong, Hong Kong SAR China AXA Group Full time

    Underwriter, Marine Cargo Hong Kong We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters. DISCOVERyour opportunity What will your essential...


  • Hong Kong, Hong Kong SAR China Lufthansa Cargo AG Full time

    Tasks The Inside Sales Representative  is responsible for: Sales and Relationship Management Perform flight planning tasks to optimize revenues, e.g. cargo load planning Perform sales activities on joint venture partner airline capacity Help the customers to find the right product & pro-actively sells transport solutions in collaboration...


  • Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Duties Conduct business analysis and compile reports by gathering market information and internal data Draft quotation, proposal and contract upon receiving service enquiries Provide timely and professional response to customers’ requests Collect and provide data for analysis and feasibility study for new business opportunities Support the...

  • Senior IT Specialist

    15 hours ago


    Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job description Hong Kong Air Cargo Terminals Limited (Hactl) is one of the world’s leading air cargo terminals. We operate SuperTerminal 1, a world class facility to provide excellent and highly efficient services to our airline customers and freight forwarding agents. The robust growth in the air cargo and logistics industry creates exciting job...

  • First Officers

    1 month ago


    Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Full time

    Hong Kong Air Cargo is currently accepting EOI for A330 Non Type Rated First Officers. All applications received will remain on file for 12 months and will be reviewed when there are openings.Required skillsICAO ATPL;ICAO Class 1 flight crew medical certificate;Current ME/IR Land;1500 hours flying experience on CS25 aircraft.Desired skills500 hours on a...

  • First Officers

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Full time

    Hong Kong Air Cargo is currently accepting EOI for A330 Non Type Rated First Officers. All applications received will remain on file for 12 months and will be reviewed when there are openings.Required skillsICAO ATPL;ICAO Class 1 flight crew medical certificate;Current ME/IR Land;1500 hours flying experience on CS25 aircraft. Desired skills 500 hours on a...

  • IT Analyst

    1 day ago


    Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Hong Kong Air Cargo Terminals Limited (Hactl) is one of the world’s leading air cargo terminals. We operate SuperTerminal 1, a world class facility to provide excellent and highly efficient services to our airline customers and freight forwarding agents. The robust growth in the air cargo and logistics industry creates exciting job opportunities to...


  • Hong Kong, Hong Kong SAR China The Cigna Group Full time

    Job Description SummaryDelivers professional activities in the Customer Service job family. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines...


  • Hong Kong, Hong Kong SAR China Hilti Group Full time

    What's the role? We are looking for a proactive customer service officer to join our dynamic team. The position would be mainly handling inbound call regarding the ordering process. Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer...

  • Senior Officer

    1 month ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and...


  • Hong Kong, Hong Kong SAR China Bollore Logistics Asia Pacific Full time

    Handling customer’s inquiries, claims, complaints, quotations and overseas agent correspondence Following up overseas routing orders and booking from customers Maintaining customer database Handling all import and export shipments Coordinating with operation departments to ensure customer orders are properly followed up Requirements HKCEE / HKALE/ HKDSE /...


  • Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...