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Digital Marketing Consultant

1 month ago

Central And Western District, Hong Kong SAR China TDCX Group Full time
Digital Marketing Consultant (Cantonese Speaker - Hong Kong Market)Posted date: 8 Feb 2025#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop Reasons to Work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is Your Mission?Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.Build sustainable relationships and engage customers by taking the extra mile.Any other duties and responsibilities that may be assigned to you by management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.Who Are We Looking For?Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.Possess strong time management skills and be motivated to exceed expectations.Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).Comfortable working with computers and the ability to work with multiple systems and learn and adapt to new ones.Excellent verbal and written communication skills in English and the language of the supporting market.Who Is TDCX?TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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