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Officer, Customer Service Ambassador, Consumer Banking Group

4 weeks ago

Central And Western District, Hong Kong SAR China DBS Bank Full time
Job DescriptionBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Responsibilities(A) Counter Transaction HandlingHandle over-the-counter banking transactions, incl. cash, cheque & foreign exchange deposits and withdrawals in an efficient and accurate manner.Provide counter services to customers.Process account opening and current & savings related procedures.Maintain documentation, customer records, correspondence and filing in good order.(B) Promotion of Bank Products/ServicesIdentify & refer potential customers of regulated products to sales staff when handling counter transactions, and if appropriate, cross sell non-regulated general banking products to customers.(C) Customer Experience ManagementProvide superior service to customers in accordance with the Bank’s required service standards and models.Process and follow through customer enquiries, requests and transactions to ensure customer satisfaction.(D) Audit and Compliance ControlAdhere to bank’s policies, standards, operations guidelines / procedures, security and internal control measures.Comply with the compliance and regulatory requirements and code of conduct, particularly those applicable to the course of selling, i.e. sales staff’s licensing and fitness & properness, KYC, IPQ, anti-money laundering & documentation completeness in a/c opening & in each deal.Comply with the registered capacity as well as any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC.

RequirementsDegree holder is preferredMinimum 1 year of teller experience in banking operations or customer service area in Consumer BankingGood understanding of branch operations, banking products and services is an advantageCustomer-focused and a good team playerGood command of written and spoken English and ChineseFluency in Mandarin & English are requiredHKIB Certified Banker preferredFulfillment of requirements under the Enhanced Competency Framework preferredApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.-en#J-18808-Ljbffr