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Retail Banking Growth Manager

1 month ago

Central And Western District, Hong Kong SAR China PAObank Full time
Develop and refine a strategic growth roadmap to meet the needs of our target segments and achieve growth targets, leveraging insights from market research and customer data.Formulate customer lifecycle strategy and promotion plan to expand customer base and improve customer loyalty.Oversee product financial performance including identifying opportunities and gaps, and developing business strategies.Familiar with the retail banking products, customer needs and competitor landscape e.g. deposit, FX, transfer, remittance, payment, etc.Oversee and enhance customer service operations to ensure high satisfaction levels, addressing the specific needs and concerns of customers.Conduct consumer research and surveys to gather insights into customer preferences and behaviors and using this data to make strategic decisions.Experience and Education:Bachelor’s or Master’s degree in Business, Marketing, Finance or related discipline.Minimum of 5 years of experience in relevant roles, particularly in expanding customer bases and marketing within financial services.Strong problem-solving ability; analytical and critical thinking.Open-minded; team player; willing to challenge status quo and run extra mile.Strong business sense; good communication and interpersonal skills.Fluency in English, Mandarin and Cantonese.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Business Development, Product Management, and Customer Service

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