Assistant Store Manager

3 weeks ago


Central And Western District, Hong Kong SAR China LVMH Fashion Group Asia Pacific Full time
As a Assistant Store Manager, you will support the Store In-Charge in seeking business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the clients' expectations.RESPONSIBILITIESTeam Management and DevelopmentGrow and develop the team through regular coaching and feedbackManage and inspire the team to drive the business and create innovative solutionsSet appropriate and effective team and individual goals; monitor, support and manage progress of theseClient ExperienceLead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremonyManage the customer flow to ensure each client is given the correct level of serviceBuild a client centric mindset within the store which focuses on always exceeding the client expectationsBusiness DevelopmentIdentify the store opportunities and priorities are to drive performance and to develop strategic plans and actionsIdentify and focus on categories to develop within the store to ensure each category potential is maximizedBuild, grow and develop a loyal client base, utilizing all available tools and opportunitiesUnderstand the external competitive landscape and market trendsOperationsEnsure that all store processes and procedures are harmonized to provide best in class client experienceMaintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implementedMaintain inventory and be responsible for inventory management and accuracyREQUIREMENTS:Minimum 8 years of experience within a retail leadership role (luxury experience preferred)Effective communication and interpersonal skillsStrong and demonstratable commercial acumenAbility to be agile, creative, and commercial in solution developmentPassionate and knowledgeable about our product and the industryA Client centric mindset with a passion to exceed expectationsFluent in English, Mandarin and CantoneseSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Customer Service, Sales, and OtherIndustries

Retail Apparel and Fashion

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