Store manager

2 weeks ago

Central And Western District, Hong Kong SAR China APM Monaco Full time

2 days ago Be among the first 25 applicants Direct message the job poster from APM Monaco Regional HR Project | HR Business Partner | Recruitment@APM Monaco We are looking for a passionate and dedicated individual to lead our Times Square team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service. Main Accountabilities Business Performance & Operations Drive performance to consistently achieve sales targets and KPIs, maximize business profitability Analyze performance to identify business needs and turn them into individual actions and objectives Analyse available sales reports and data to determine the needs of the business and set business strategies Ensure staff is trained in all areas of appropriate POS usage and maintenance Understand and properly execute all management POS functions Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures Maintain boutique image according to the brand's standards Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Client Experience & Development Ensure all associates provide the highest level of customer service Manage client database and utilize information to increase sales and client contact Execute service excellence to increase client satisfaction and retain customer loyalty Resolve all client problems and complaints quickly and effectively Manage all special events inclusive of collection previews, client events, sale events, etc. Empower associates to make decisions in the customer's best interest that also support the company's philosophy Team Management & Development Identify and recruit new talents, build and retain a high performing team Lead by example demonstrating passion towards APM MONACO, know our brand's products, mission and value Conduct in-store training, one-o-one coaching and team meetings Build individual objectives and development plans Ensure image and grooming standards are professional, reflective of the brand image and always adhered to Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary Skills and Traits: Management and leadership skills Business acumen Strategic thinking Reactive, flexible and open-minded Fluency in English and Mandarin Why Join APM?Global, Dynamic Team: Diverse and energetic workforce Collaborative Culture: Teamwork and open communication Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts Don't wait to join APM Monaco team. Apply nowSeniority level Mid-Senior level Employment type Full-time Job function Customer Service and Sales Industries: Retail Luxury Goods and Jewelry#J-18808-Ljbffr

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