Air Logistics Customer Care Specialist FA-CC
Found in: beBee S HK - 1 month ago
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field
Sales + Operational Care Center (OCC). - To establish + strengthen operational relation to customer contact(s) through engaging interactions,
regular care visits + pro-active advisory + consulting to drive customer excellence. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
principle in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
customer requirements into the KN systems alongside the (initial) customer order. - To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business
development + coordinate measures in case of challenges. - To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To prepare, review + refine customer reports.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- Prefer candidates who had 2-3 years working experience of customer service in freight forwarding, fresh graduate also will be considered.
- Prefer candidates who are skilled for English communications (written), Mandarin, and Cantonese.
- Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
- You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
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Air Logistics Customer Care Team Leader FA-CC
Found in: beBee S HK - 3 weeks ago
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Air Logistics Customer Care Team Leader
Found in: beBee S HK - 4 weeks ago
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Found in: beBee jobs HK - 2 weeks ago
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