Senior Fraud Prevention Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Company Overview

Hang Seng Bank Limited is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.


Job DescriptionFraud Operations Leadership Role

We seek a high-calibre professional to lead our fraud operations team, responsible for driving the formulation of business strategies and managing business performance. The successful candidate will have great exposure to the management of key business risk and opportunities.


Key Responsibilities
  • Lead the operation of offshore Fraud Investigations Team, Fraud Detection Team, and Dedicated Fraud Call Team to ensure effective and efficient processes.
  • Review and investigate complex and significant fraud cases, compiling investigation reports to identify potential control weaknesses.
  • Review and quality-check off-shore team's investigation/detection activities on suspicious transactions, determining holding customers liable for losses and escalating serious or syndicate fraud activities.
  • Develop streamlining initiatives, drafting/reviewing procedures, and providing training to the team.

Requirements
  • University Graduate in Compliance, Banking, Business Administration, Accounting, Finance, or related discipline.
  • Minimum 5 years of solid experience in fraud operations/fraud risks/investigations or relevant disciplines.
  • High proficiency in English, Chinese, and Putonghua.
  • Able to work in rotating shifts and non-HASE premises.

Benefits

Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages. The successful candidate will have the opportunity to manage and coordinate cross-business activities, interacting with and influencing management teams across countries, regulators, and other stakeholders.



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