Senior Fraud Control Delivery Manager Lead

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Overview
Hang Seng Bank Limited is a leading financial institution committed to service excellence. We seek a highly skilled professional to join our team as Senior Fraud Control Delivery Manager, responsible for working across the fraud lifecycle and driving market-level solutions.

About the Role
The Senior Fraud Control Delivery Manager will be accountable for delivering strategic plans for fraud management, transforming cost structures to future-proof the bank, and providing oversight of fraud management and operations activities. Key responsibilities include supporting business growth, managing cross-business activities, and ensuring all processes are aligned with group policy and local regulations.

Key Responsibilities
  • Manage the fraud delivery lifecycle, including inception, construction, testing & release, and ongoing management across multiple key fraud controls.
  • Act as the focal point of fraud management to assess risk and requirements for business-initiated projects.
  • Deliver market-level solutions while building multi-market platforms and balancing tactical and strategic delivery.
  • Develop a clear roadmap of key capabilities needed to support growth across the business for end-to-end fraud and customer experience management.

Requirements
  • University graduate or above.
  • A minimum of 8 years' experience in a fraud strategy/management or transformation function.
  • Detailed knowledge of Hang Seng's products and processes.
  • Experience working with fraud solution vendors and card schemes.
  • Prior experience designing, developing, and implementing fraud detection systems.
  • Operational experience and resolving challenges would be beneficial.

Benefits
  • Competitive salary: HKD $120,000 - HKD $180,000 per annum (depending on qualifications and experience).
  • Opportunities for career growth and professional development.
  • Benefits package, including medical insurance and retirement plan.


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