Senior Fraud Operations Director
7 days ago
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and providing best-in-class products and services. Our people are our most important asset, and we seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Job Description
We are currently seeking a high-calibre professional to join our department as Senior Fraud Operations Director. As a key member of the management team, you will be responsible for driving the formulation of business strategies and managing business performance. Your key responsibilities will cover the below areas:
•Support the formulation, agreement, and implementation of strategic plans for the business
•Cost structure transformation and management to future-proof the bank
•Risk governance to support the management team in risk oversight and decision-making
•Provide oversight of fraud management and operations activities
Key Responsibilities
- Liaise with external stakeholders, including legal enforcement agencies, and handle urgent cases with immediate fraud risk mitigation.
- Review and monitor the quality check offshore team's investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the bank's interest, and escalation of serious or syndicate fraud activities for further actions.
- Monitor the operation of investigations and detection that are conducted in a timely manner with full adherence to service standards and timelines set by the bank and regulators.
- Protect the bank's customers from fraud by effectively managing fraud risk.
Requirements
To succeed in this role, you will need to possess the following qualifications:
•University Graduate in Business Administration, Banking, Finance, or related discipline
•Minimum 8 years of solid experience in fraud operations/fraud risks/investigations or relevant disciplines
•High proficiency in English, Chinese, and Putonghua
•Able to work in rotating shifts in non-HASE premises
•Ability to communicate effectively, embrace change, and overcome challenges
Estimated Salary
The estimated annual salary for this position is approximately HKD 1,500,000 - HKD 2,000,000 depending on experience and qualifications.
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