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Operations and Compliance Officer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time

Digital Asset Operations

We are seeking an experienced Operations and Compliance Officer to join our team at OSL. The successful candidate will be responsible for monitoring and operating the Operations Console and systems in accordance with established standard operating procedures (SOPs) while committing to predetermined Service Level Agreements (SLAs).

About the Role

The successful candidate will be responsible for system monitoring and operation, request management, risk identification and escalation, reporting and administration, and additional tasks as assigned.

Key Responsibilities

  • System Monitoring: Monitor and operate the Operations Console and other systems or platforms in compliance with SOPs and SLAs.
  • Request Execution: Manage and execute requests from traders as well as client requests, ensuring operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs.
  • Risk Management: Identify risk-related issues and escalate to management, understanding and adhering to the Company's risk and regulatory standards, policies, and controls.
  • Reporting and Administration: Prepare and create reporting entries and fill in runsheets, working variable hours (shift basis) which may be adjusted to accommodate business needs.
  • Additional Tasks: Perform other duties and project responsibilities as assigned.

Requirements

  • Education: Bachelor's degree in a relevant field preferred.
  • Experience: 1-3 years of operations experience, preferably in operations or relevant fields.
  • Technical Skills: Experience operating systems and platforms in compliance with SOPS and SLAs, demonstrated ability to quickly learn and apply new and emerging technologies.
  • Soft Skills: Strong attention to detail with the ability to identify and escalate risk-related issues to management, proficiency in both oral and written English required.