Digital Product Adoption Specialist
4 days ago
About Pinpoint Asia
">We are a leading specialist firm for technology recruitment, headquartered in Hong Kong. Our team of specialist tech recruiters serves a wide range of clients, from tech startups to top financial institutions on Wall Street.
Key Responsibilities
- Drive exceptional service delivery to enhance satisfaction levels of financial planners through various initiatives and channels.
- Gain an in-depth understanding of our new app through comprehensive training.
- Collaborate with the app Change Management team to ensure timely, efficient, and effective service and project delivery.
- Assist in internal briefings and training for pilot users, including logistics coordination with districts.
- Provide onsite support through Agency Booths and online assistance via various platforms.
- Manage Agency Booth setup and logistics, such as rosters, in selected pilot district offices.
- Log and follow-up on all feedback, queries, and issues raised by pilot users.
Requirements and Qualifications
- Bachelor's degree holder in marketing, communications, information systems, or related fields.
- Outstanding verbal and written communication skills, with experience in face-to-face presentations.
- Excellent skills in event and marketing planning and organization, with proven experience.
- Strong problem-solving and analytical abilities.
- Proactive, with robust interpersonal skills.
- Positive and enthusiastic demeanor.
- Ability to build, maintain, and navigate relationships within the organization using formal and informal networking skills.
- Ability to work under pressure and meet tight delivery timelines.
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