Business Operations Specialist

1 week ago


Hong Kong Island, Hong Kong SAR China FDM Group Full time

FDM Group is a leading provider of IT and business consulting services, with a strong presence in APAC. We offer a unique opportunity to join our team as a Business Support Executive – APAC, working closely with our clients and internal teams to deliver exceptional results.

Job Description

We are seeking a highly skilled and motivated individual to fill the role of Business Support Executive – APAC. The successful candidate will be responsible for ensuring the smooth functioning of daily business operations across the whole business, including finance teams, sales, legal, consultants, and clients. Key responsibilities include:

  • Completing contract paperwork and following through to the receipt of purchase orders from clients.
  • Maximising invoicing through management of contracts, client portals, and purchase orders.
  • Producing reports as and when required regarding the status of customer accounts.
  • Onboarding new clients, producing client information packs for the finance team, and ensuring smooth running of client and internal processes.
  • Knowledge sharing and providing expertise to peers.
  • Leading and completing ad hoc finance projects and following through to completion.
  • Developing customer process maps/documentation for systems and controls within finance and wider operational systems.

**Key Skills and Qualifications**

  • Strong planning and analytical skills with very high attention to detail.
  • Desire to take full ownership of work and adhere to strict deadlines under pressure.
  • Effective communication in person and in written format with professional language.
  • Able to build effective relationships with clients, account managers, and other finance teams.
  • At least a medium user of Excel, specifically including pivot tables.
  • Previous experience of managing client accounts from a customer service/relationship and paperwork perspective is highly desirable but not essential.


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