Customer Service Representative

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BBVA Full time
Job Title: Customer Services Analyst

We are seeking a highly skilled and experienced Customer Services Analyst to join our team at BBVA. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Account Management: Manage customer accounts, including setup, maintenance, and resolution of issues.
  • Remittance Processing: Process inward and outward remittances, ensuring timely and accurate completion.
  • Cash Handling: Handle cash deposits, withdrawals, and exchanges, maintaining accurate records and adhering to security protocols.
  • Reporting and Analysis: Prepare regular and ad-hoc reports, analyzing data to identify trends and areas for improvement.
  • Communication and Collaboration: Respond to customer inquiries, coordinate with internal teams, and maintain effective communication with stakeholders.
Requirements:
  • Qualifications: Diploma or degree in a relevant field, with a strong background in customer service and banking operations.
  • Experience: Proven experience in customer-facing roles, with a focus on banking and financial services.
  • Skills: Excellent communication and interpersonal skills, with proficiency in Microsoft Office and ability to work in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Opportunities for Growth: A dynamic and supportive work environment, with opportunities for professional growth and development.
  • Collaborative Team: A collaborative and inclusive team, working together to deliver exceptional customer service and support.


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