Italian Restaurant Operations Manager
4 days ago
At Armani/Caffè, we are seeking an exceptional Italian Restaurant Operations Manager to oversee the daily operations of our fine dining restaurant in Hong Kong. With a passion for delivering outstanding customer experiences, you will lead a team of professionals to achieve excellence in service, quality, and efficiency.
Responsibilities
- Lead and motivate the team to provide exceptional customer service
- Manage day-to-day restaurant operations with precision and attention to detail
- Handle customer inquiries, feedback, and complaints professionally and diplomatically
- Ensure seamless coordination with suppliers and vendors for timely delivery of supplies
- Maintain high standards of service and operational efficiency
- Create a positive and productive work environment
- Develop and implement staff training programs to enhance skills and knowledge
- Monitor and improve operational efficiencies through data-driven insights
- Stay updated with industry trends and best practices to drive innovation and excellence
Requirements
- Diploma or above in Food & Beverage Management, Hotel Management, or related discipline;
- Minimum of 2-4 years of experience in a managerial role within the restaurant industry (Fine dining restaurant), preferably with previous experience in Italian Restaurant
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Solid understanding of restaurant operations including FOH and BOH
- Solid understanding of local market and culture
- Financial acumen with the ability to analyze financial reports and make informed decisions
- High attention to detail and strong commitment to quality
- Able to work under pressure and handle challenging situations effectively
- Fluent in oral and written English
- With Certificate in Hygiene Supervisor or related certification
- With Certification in wine and spirits (e.g. WSET) and/or additional knowledge of hosting wine dinners and menu composition is advantageous
- Strong knowledge about Italian cuisine and tradition
- Good computer skills (Microsoft Office)
- Candidates with less experience might be considered as "Assistant Restaurant Manager"
- Local resident / with work permit in Hong Kong will be highly preferred
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