Italian Restaurant Operations Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Giorgio Armani Full time

At Armani/Caffè, we are seeking an exceptional Italian Restaurant Operations Manager to oversee the daily operations of our fine dining restaurant in Hong Kong. With a passion for delivering outstanding customer experiences, you will lead a team of professionals to achieve excellence in service, quality, and efficiency.

Responsibilities

  • Lead and motivate the team to provide exceptional customer service
  • Manage day-to-day restaurant operations with precision and attention to detail
  • Handle customer inquiries, feedback, and complaints professionally and diplomatically
  • Ensure seamless coordination with suppliers and vendors for timely delivery of supplies
  • Maintain high standards of service and operational efficiency
  • Create a positive and productive work environment
  • Develop and implement staff training programs to enhance skills and knowledge
  • Monitor and improve operational efficiencies through data-driven insights
  • Stay updated with industry trends and best practices to drive innovation and excellence

Requirements

  • Diploma or above in Food & Beverage Management, Hotel Management, or related discipline;
  • Minimum of 2-4 years of experience in a managerial role within the restaurant industry (Fine dining restaurant), preferably with previous experience in Italian Restaurant
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Solid understanding of restaurant operations including FOH and BOH
  • Solid understanding of local market and culture
  • Financial acumen with the ability to analyze financial reports and make informed decisions
  • High attention to detail and strong commitment to quality
  • Able to work under pressure and handle challenging situations effectively
  • Fluent in oral and written English
  • With Certificate in Hygiene Supervisor or related certification
  • With Certification in wine and spirits (e.g. WSET) and/or additional knowledge of hosting wine dinners and menu composition is advantageous
  • Strong knowledge about Italian cuisine and tradition
  • Good computer skills (Microsoft Office)
  • Candidates with less experience might be considered as "Assistant Restaurant Manager"
  • Local resident / with work permit in Hong Kong will be highly preferred


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