Customer Experience Manager
1 week ago
About HKT Teleservices
HKT Teleservices, a leading provider of business process outsourcing (BPO) solutions, offers a comprehensive range of customer experience services. Our expertise encompasses voice and non-voice solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
About Your Role:
- Create a holistic customer experience for our members, cultivating long-term relationships.
- Support occasional marketing campaigns, such as face-to-face (F2F) sales and roadshows.
- Handle after-sales services, including policy confirmation calls, and up-/cross-selling of other insurance products.
- Achieve sales targets.
- Handle different customer engagement projects, and resolve client issues in a professional and timely manner.
- Manage inquiries and enrollments from the Online-to-Offline (O2O) platform.
- Prepare regular performance reports and analysis for management review.
- Perform other assigned ad-hoc duties.
Work Hours & Location:
- Monday to Friday, with occasional weekend and public holiday work as per business needs; 40 hours and 5 days per week.
- Mei Foo (near MTR station).
About You:
- At least 1-2 years' experience in relationship management, sales, or customer service, with tied agent experience an advantage.
- Passed IIQE Paper I & III (Paper II preferable).
- A team player with good interpersonal skills, good command of written and spoken English and Chinese.
- Proficiency in MS Office and Chinese Word Processing.
- Fresh graduates with matching attitude and a willingness to build a sustainable career will also be considered.
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